The Program Mission Manager Implements strategy and ensures model fidelity for an intensive case management and resource coordination program.
RESPONSIBILITY LEVEL:
Implements strategy and ensures model fidelity for an intensive case management and resource coordination program. Works closely with stakeholders, employees, partners, and participants to ensure the successful implementation of program goals. Oversees daily operations, directs staff and ensures implementation of program model with a focus on compliance. Supports operating budget and expense management. Communicates budgetary performance. Typically works on projects and initiatives that span 1-2 years and focuses on the creation and implementation of systems and processes related to programmatic areas of oversight.
PRINCIPAL DUTIES:
1. Lead and ensure fidelity to grant-funded human services program through effective oversight of supervisors, case managers, and case workers providing holistic, intensive case management services aligned to program goals and requirements
2. Manage the entire participant experience from recruitment through program completion.
3. Oversee operational and financial management of the program including oversight of flexible financial support. Maintain spending practices to ensure the program is within parameters of program budget.
4. Oversee participant support pathways and resource connections to drive progress toward program goals
5. Lead program staff to ensure adherence to the program model, compliance, continuous improvement resulting in client progress, and continued staff training/development.
6. Build and maintain internal and external partnerships to act as referral sources and resource providers.
7. Ensure strategies and practices that maintain client capacity targets, proper program documentation, and confidentiality.
8. Leading and Developing Talent: Manages departmental structure, development and training of staff. Actively networks and sources for positions within the team.
9. Project and Change Management: Plans and manages projects of low to moderate complexity related to departmental function. Manages change with direct reports and participates in the leadership coalition that supports the change.
10. Community Engagement: Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives.
11. Responsible for completing other duties/responsibilities as assigned.
REQUIREMENTS:
1. Associates Degree or experience equivalency, and a minimum of 3 years’ managerial experience or Associates Degree or experience equivalency, and a minimum of 7 years’ experience.
2. Experience in one or more: Social Services, Education, Nonprofit Management, Community Leadership and Development, Communications, Government sectors, or a related field.
3. Previous experience overseeing and/or developing a complex community program of medium to large scale involving diverse stakeholder groups
4. Strong organizational skills and attention to detail.
5. Proficiency in Microsoft Office (PowerPoint, Word, Excel) and project management software a plus but not required
6. Must have a valid Driver’s License, a vehicle, and insurance coverage and willing to drive within the program service area to meetings.
7. Spanish language proficiency preferred.
LEADERSHIP COMPETENCIES:
1. Business Insight: Shares knowledge, keeps others informed of industry developments and provides education on business fundamentals. Applies insights and industry trends to drive critical initiatives. Helps others understand their contributions to the success of the broader organization.
2. Courage: Demonstrates the ability to deliver a difficult message and say “no” when necessary. Confronts tough organizational issues and coaches people on how to appropriately advocate in the face of adversity.
CORE CULTURAL COMPETENCIES:
1. Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.
2. Values Differences: Creates an environment where differences are openly shared, embraced and incorporated into the team’s activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.
3. Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.
4. Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands.
5. Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading other to persist in achieving results despite setbacks or obstacles.
6. Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team’s work. Creates feedback loops within processes; monitors metrics and milestones to chart progress against expectations and accountabilities.
PHYSICAL/SENSORY DEMANDS:
Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.