The Route Manager is the operational and leadership backbone of Continental’s Market and Vending business. You will drive excellence in Route Optimization, Employee Retention, Compliance, and Fleet & Driver Safety. You will serve as the critical link between centralized support teams and field employees, ensuring seamless delivery, exceptional guest experience, and optimal operational efficiency.
Essential Duties & Responsibilities
Route Optimization (Market & Vending Routes)
- Analyze and design efficient delivery and service routes leveraging route optimization tools.
- Continuously refine route schedules to maximize driver productivity while maintaining superior guest experience.
- Collaborate with the scheduling and product team to ensure proper fulfillment and client satisfaction.
- Monitor service frequency and adjust based on seasonal demand, traffic patterns, and customer preferences.
- Collaborate with internal teams on new installs, swaps, removals, etc. to ensure inventory integrity and proper service level.
Employee Retention & Development
- Foster a positive, collaborative, and high-performance culture among drivers and field personnel.
- Lead the full employee lifecycle: recruiting, onboarding, training, coaching, and performance management.
- Implement incentive programs, mentorship models, and career pathways to boost retention.
- Serve as a role model by embodying Continental’s values of respect, integrity, and innovation.
Market & Vending Procedure Compliance
- Ensure strict adherence to all Standard Operating Procedures (SOPs) across all market and vending operations.
- Audit field operations for quality assurance, including food safety, merchandising standards (plan-o-grams), and cleanliness.
- Train staff regularly on operational updates, compliance requirements, and guest satisfaction benchmarks.
- Partner with Marketing to maintain a brand-consistent presence in client locations.
Fleet & Driver Safety
- Enforce Continental’s driver safety policies including vehicle inspections, safe driving practices, and accident reporting.
- Monitor fleet health and work proactively with maintenance teams for preventive servicing.
- Implement driver safety training programs and corrective action plans when necessary.
- Maintain compliance with DOT regulations.
Job Requirements
- Bachelor's degree in Business, Supply Chain, Sales, or equivalent industry experience.
- Experience in route management, field operations, or logistics in food services or retail vending.
- Proven leadership experience with teams in distributed, route-based businesses.
- Valid Driver's License and clean driving record.
- Strong analytical skills to optimize routes, manage KPIs, and drive efficiency improvements.
- Excellent communication, organizational, and interpersonal skills.
- Technology-savvy with proficiency in Microsoft Office Suite and routing/logistics software.
Benefits
We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.
• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.
Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.
• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.
Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.
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