ABOUT US 

An unwavering pursuit of Excellence in Patient Care, Every Diagnosis, Every Day. This is what we stand for. CellNetix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60+ distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region. In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing. Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you, Come Grow With Us in Pursuit of Excellence. 

Position Summary: 

The Support Services Specialist performs a broad range of customer service functions in support of pathologists, clients, and patients, utilizing multiple systems and applications, including proprietary software. This role triages and resolves a high volume of requests received primarily via phone, email, and fax, as well as through in-person interactions. The Support Services Specialist is required to adhere strictly to HIPAA regulations and follow established safety and Personal Protective Equipment (PPE) protocols, as the position may involve exposure to environmental hazards. 

Position Schedule:  Monday - Friday, 7:30am - 4:00pm

Essential Duties: 

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  Phone calls through soft phone system including pathology report updates, scheduling & dispatching for pathology technician procedures, report revisions, test add-on requests, supply orders, doctor to doctor requests 

  
  

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  Process medical records requests for pathology reports and other documentation 

  
  

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  Intake and processing of fax and email communication 

  
  

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  Data entry using LIS system 

  
  

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  Tissue release requests to patients, funeral homes, legal entities or other 3rd parties 

  
  

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  Notification of critical results to clinician offices 

  
  

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  Create and print custom requisition forms for non-interfaced clients 

  
  

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  Clerical duties including internal mail distribution 

  
  

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  CRM data management including account and contact information as well as logging of each call  

  
  

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  Duplicate patient profile management 

  
  

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  Other duties as assigned 

  
  

Knowledge/Skills/Abilities: 

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  Exhibit precise attention to detail 

  
  

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  Adaptable & flexible 

  
  

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  Time management skills and organization and the ability to multitask 

  
  

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  Has exceptional verbal and written communication skills 

  
  

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  Performs with a professional demeanor 

  
  

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  Able to perform well under pressure with a large work volume 

  
  

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  Knowledge of HIPAA regulations and PPE requirements