HiringCafe
Posted 1w ago

Customer Success

@ Krea
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San Francisco, California, United States
OnsiteFull Time
Responsibilities:Own onboading, Adoption, Renewals
Requirements Summary:Experience in Customer Success or Account Management; creative background; strong understanding of creative workflows; product onboarding and implementation; excellent communication; proactive in early-stage environment.
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Job Description

Krea is building next-generation AI creative tools for artists, designers, and studios. Our mission is to make AI intuitive, controllable, and genuinely useful for creative work. We believe AI is a new creative medium - one that spans text, images, video, sound, and even 3D.

We’re looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You’ll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.

What you'll do

  • Own post-sale customer success: onboarding, adoption, renewals, and expansion

  • Help customers integrate Krea into their creative workflows and daily work

  • Drive product adoption across our core customer profiles

  • Communicate new feature and product updates (we ship weekly)

  • Track usage and customer signals to help customers get more value

  • Identify expansion opportunities and support renewals and upsells

  • Share customer feedback with the product and marketing teams and help shape what we build

What we're looking for

  • Experience in Customer Success or Account Management

  • A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)

  • Strong understanding of creative workflows

  • Product-focused mindset, with experience in onboarding and implementation

  • Strong communication and interpersonal skills - you’re great at building and maintaining relationships

  • Proactive, ownership-driven attitude and comfort working in an early-stage environment

More about us

We’ve raised over $83M and are backed by world-class investors including Andreessen Horowitz and Bain Capital. We work full-time and in-person from our waterfront office in San Francisco.

What we offer

  • Openness to sponsoring international candidates (STEM OPT, OPT, H-1B, O-1, E-3)

  • The chance to work closely with a world-class team shaping the future of AI creative tools

  • High impact and ownership as a founding member of the CS function

  • Competitive compensation (75th percentile of market) with meaningful equity