SUMMARY: 

The Distribution Assistant Manager supports the Distribution Manager in overseeing the daily operations of Goodwill Industries of North Louisiana’s distribution activities including warehouse operations, salvage processing, transportation logistics, and Attended Donation Centers (ADCs).

 

The Distribution Assistant Manager ensures daily workflow coordination, staffing coverage, operational safety, and efficient movement of donated goods throughout the distribution system.

 

At Goodwill, we are Investing in People, Strengthening Communities—and this role supports the mission of Improving People’s Lives Through the Power of Work by ensuring donated goods are handled safely, efficiently, and responsibly to maximize mission impact and revenue generation.

 

REPORTS TO:

Distribution Manager

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

 

Daily Operations Leadership

1. Oversees the daily operations of the warehouse, transportation routes, and Attended Donation Centers (ADCs).


2. Supervises and assigns tasks to salvage, warehouse, transportation, and ADC employees to ensure efficient workflow.


3. Conducts daily operational huddles and team meetings to communicate priorities, safety reminders, and performance expectations.


4. Ensures distribution operations are adequately staffed and work schedules are maintained within approved labor budgets.

 

Workforce Supervision & Development

1. Conducts initial hiring interviews for operational staff in coordination with the Distribution Manager.


2. Provides coaching, training, and corrective guidance to distribution employees in collaboration with Human Resources when necessary.


3. Ensures employees are properly trained on safety procedures, operational processes, equipment operation, and organizational policies.


4. Coordinates volunteer and community service worker placement within the warehouse as appropriate.

 

Warehouse & Salvage Operations

1. Oversees daily warehouse salvage processing including sorting, staging, and loading salvage materials.


2. Ensures salvage bales and pallets are properly weighed, staged, and documented.


3. Maintains organized warehouse zones and ensures proper rotation of materials and products.


4. Ensures stores receive supplies and materials accurately and on schedule.

 

Attended Donation Center Operations

1. Ensures donation centers are properly staffed, organized, and supplied.


2. Conducts regular audits of ADC sites to ensure compliance with operational standards.


3. Coordinates training and retraining of Donation Attendants on procedures, safety, and donor service standards.


4. Maintains donation logs and operational reports related to ADC performance.

 

Transportation Operations

1. Develops and maintains daily transportation schedules to ensure timely servicing of stores, donation centers, and collection points.


2. Generates transportation route sheets and coordinates delivery schedules.


3. Monitors vehicle tracking systems to ensure drivers remain on route and follow safety expectations.


4. Maintains driver compliance records including DOT files, inspections, and training documentation.

 

Safety & Security

1. Ensures safety procedures are followed across warehouse, transportation, and ADC operations.


2. Serves as or ensures the presence of a Safety Advocate for distribution operations and ensures completion of required safety drills and inspections.


3. Reports accidents, incidents, safety hazards, or equipment issues immediately to the Distribution Manager.


4. Ensures proper use of PPE and safe handling of merchandise and equipment.

 

Reporting & Administration

1. Maintains operational records including donation logs, transportation reports, salvage documentation, and safety records.


2. Maintains confidentiality of employee and operational information.


3. Prepares payroll submissions and employee schedules within approved labor budgets.

 

Other Duties

1. Performs operational duties as needed to support distribution functions, including assisting in warehouse operations, transportation routes, or donation center activities during staffing shortages or operational needs.


2. Maintains a professional appearance and positive leadership presence.


3. Arrives to work on time and ensures consistent attendance and reliability.

 

Physical Demands and Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Employees must be able to:

• Stand and walk for extended periods in a warehouse environment


• Lift, move, and handle materials weighing up to 50 pounds regularly and team lift up to 100 pounds occasionally


• Bend, stoop, kneel, reach, and climb when performing warehouse duties


• Operate warehouse equipment including pallet jacks and forklifts

• Enter and exit company vehicles and travel between warehouse, donation centers, and operational sites as needed

 

Employees may be exposed to:

• Moving mechanical parts


• Dust, airborne particles, or recycled materials


• Outdoor weather conditions when visiting Attended Donation Centers (ADCs) or assisting with transportation operations


• Moderate to loud noise levels from warehouse equipment

 

The primary work environment is:

An office located within a warehouse or distribution environment with active equipment and material handling operations. The role may also include time spent assisting with warehouse operations, transportation activities, or visiting Attended Donation Centers (ADCs).