The role of a 911 Communication Telecommunicator is
pivotal in managing both emergency and non-emergency calls for service.
Telecommunicators are responsible for dispatching police, fire, and emergency
medical services, making it a high-stress position that requires
professionalism and dedication. Operators handle various calls from the public
concerning law enforcement, fire emergencies, medical crises, and after-hours
utility issues. They must make swift, precise decisions that can greatly affect
public safety outcomes. Furthermore, teamwork is essential, as operators are
expected to assist colleagues during less busy times or when handling
lower-priority tasks. This essential role often requires operators to work
during natural disasters, such as hurricanes or other significant events.

Essential Functions: 

 The following
outlines the primary duties, responsibilities, and required skills for a
Telecommunicator:

•              Perform
data entry and retrieval using multiple law enforcement computer systems.

•              Maintain
up-to-date knowledge of applicable laws and regulations.

•              Uphold
strict confidentiality concerning any information acquired during employment.

•              Respond
appropriately under the pressure of life-and-death situations.

•              Demonstrate
strong verbal and written communication skills.

•              Work
rotating shifts, including evenings, nights, weekends, and holidays; be
available for extended shifts, emergency callouts, and on-call situations when
needed.

•             
Efficiently assess and prioritize multiple tasks.

•              Operate
a telephone and radio console to handle emergency and non-emergency services
and complaints.

 Requirements:

- High school diploma from an accredited school or GED equivalent.

- Must be a U.S. citizen.

- Be at least 18 years of age.

- Able to work rotating 12-hour shift assignments, including holidays, weekends, and declared state of emergency events.

- Must pass a thorough background screening, polygraph examination, and drug screen.

Special Requirements:

To ensure competency, each operator must complete and
pass a computer-based assessment that evaluates the following areas:

Decision-making: The ability to make quick, accurate
decisions in emergency situations.

Data Entry MT: Skill in accurately hearing and recording
information.

Call Summarization: 
Proficiency in listening, understanding, and succinctly summarizing
information.

Memory Recall and Numeric):  Capability to learn and recall relevant
information.

Prioritization: The skill to identify and differentiate
between immediate assistance needs.

Spelling:  A
demonstrated proficiency in spelling.

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