Description
JOB DESCRIPTION
Summary
The Sales Coordinator supports company objectives by primarily assisting the sales team, focusing mostly on managing schedules and the distribution of sales documents; preparing and following up on sales quotations made for customers; and liaising between other departments, the sales team, and the customer to provide excellent customer service.
Functional Responsibilities
Ø Exhibit a strong work ethic with the ability to take direction and work in a team setting and independently.
Ø Adhere to Permian Basin Materials Code of Conduct and company policies.
Ø Establish proactive responsive communication with customers to provide client support for quality and service issues and develop and maintain customer loyalty working in tandem with the sales team.
Ø Receive sales calls, quotes jobs and/or direct sales calls to appropriate sales representatives, including setting-up jobs, creating quotes, and distributing quotes to customers at the direction of field sales staff.
Ø Ensure orders are priced accurately and invoices are issued promptly.
Ø Follow up with customers and credit department on open account requests.
Ø Attend sales trainings and meetings and develop an understanding of the company’s products.
Ø Resolve pricing/invoicing/credit/payment/shipping discrepancies for customers when appropriate.
Ø Determine appropriate individuals to resolve escalated customer issues/complaints.
Ø Responsible for ensuring accurate data is gathered and input into various systems – Ready Mix and Aggregate Insight, Integra, Track It, and Haul It and other applications as needed.
Ø Enter and monitor data input including won/loss, sales tickets, scheduling, quality control, pit inventory and production, job creation, and daily ticket maintenance.
Ø Generate reports, track sales forecasts, and provide sales tracking information to sales and management teams.
Ø Respond to customer inquiries regarding product information, price and product availability and facilitate information transfer between the customer, Sales Representative(s) and/or Plant Managers and District/Division Managers, as appropriate.
Ø Coordinate with customers, Logistics and RM Dispatch for delivery scheduling.
Ø Assure that Scale Clerks are collecting and administering required production/sales data and act as backup in entering production data.
Ø Research online resources for potential bids and distribute information to field sales staff for review.
Ø Gather submittal data from quality control to provide to sales and sales management.
Ø Order and maintain marketing materials, client gifts, and sales products.
Ø Perform other duties as directed
Competencies
Ø Experienced in providing high-level customer service
Ø Excellent relationship building skills
Ø Excellent organizational skills
Ø Excellent oral and written communication skills
Ø Basic sales administration skills
Ø Mathematical skills including weights and measures conversions
Ø Basic understanding of production costs and logistics
Ø Understanding of aggregates and concrete products and/or willingness to learn
Ø Proficient with dispatch software, including Integra, Agg Insight, and Microsoft office applications
EXPERIENCE/TRAINING/CERTIFICATIONS
Ø Lead Sales Coordinator - High School diploma and 5+ years of relevant experience in Sales Administration, Aggregate/Ready Mix industry preferred, and proven experience in providing leadership and training to the company Sales Coordinators.
Ø Sales Coordinator - High School diploma and 2+ years of relevant experience in Sales Administration, Aggregate/Ready Mix industry preferred.
Ø Aptitude for learning and effectively utilizing Software applications required
Ø Advanced Microsoft Excel Competency required
Ø Valid driver’s license required
Requirements
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
Ø Candidate must be drug free.
Ø Must be able to:
o Lift or carry no more than 20 pounds from floor to waist level occasionally
o Lift or carry less than 20 pounds frequently (documents, supplies, small office machinery)
o Sit for extended periods of time with occasional walking and standing
o Use hands and fingers to operate computers and other office machinery
o Effectively communicate in verbal and written formats with internal and external personnel, clients, and vendors
Ø Work is performed in a normal office environment