Administrative Officer, Annual Giving

Full-Time (35 Hours per Week)

About Ronald McDonald
House Alberta

Ronald
McDonald House® Alberta supports families who must travel for vital medical treatment for their
seriously ill or injured child. Our compassionate Houses in Calgary, Edmonton,
Red Deer, and Medicine Hat provide private family suites, warm meals, community
support, and a home-away-from-home during incredibly difficult times. Each
year, thousands of families from nearly 300 communities across Alberta stay
with us—saving millions of dollars in accommodation and meal costs and finding
strength in being close to their child and each other.

Why Choose Ronald McDonald House Alberta?

"I
love being a part of a global community while also leading locally to
strengthen families and promote healing when children need healthcare."

~
Caitlin, employee since 2024

Explore
more employee quotes on our Careers page.

Your
Role

Reporting to the Associate Director,
Development, the Administrative Officer, Annual Giving provides day-to-day
administrative and coordination assistance to support donor stewardship and
engagement activities. This role supports accurate donor data management,
campaign logistics, donor communications, and reporting—helping ensure a smooth
and timely donor experience across Alberta.

The Administrative Officer works closely with
the Annual Giving Officer, Database Manager, and Marketing & Communications
to coordinate timelines, materials, and donor-facing communications in support
of fundraising goals.

This position is made possible in part by the
Canada Summer Job Grant. As such, applicants must be between 18 and 30 years of
age and a Canadian citizen, permanent resident, or a person on whom refugee
protection has been granted.

Why This Role Matters

Annual
giving is powered by details—accurate data, timely acknowledgements,
well-organized mailings, and coordinated communications that help donors feel
valued and informed. In this role, you help ensure campaigns run smoothly and
that every donor interaction is handled with care, professionalism, and
confidentiality—supporting the revenue that keeps families close when they need
it most.

Your Key Responsibilities

Annual Giving Administration &
Coordination

·        
Assist with [CJ1] components
of direct mail and digital campaigns (timelines, lists, tracking progress,
printing/mail coordination, inventory).

·        
Prepare, format, and proof
donor-facing communications (letters, emails, impact reports, newsletters, as
applicable) in collaboration with the Annual Giving Officer.

·        
Support the monthly donor
program administration (new enrollments, updates, cancellations, and
coordinating donor communications).

·        
Assist with scheduling
meetings, and coordinate logistics for donor calls, stewardship touchpoints,
and campaign planning, as needed.

·        
Support acknowledgement and
stewardship workflows by helping prepare materials (thank-you letters, impact
communications, and follow-up tasks) to ensure timely donor recognition.

Donor Data & CRM Support (Raiser’s Edge)

·        
Enter and update constituent
records, and actions in Raiser’s Edge, following data quality and confidentiality
standards.

·        
Assist with preparing and reviewing
donor lists for mailings and stewardship activity, as directed by Annual Giving
Officer and Database Manager.

·        
Compile engagement metrics or
reports using existing templates or queries.

·        
Support gift processing
workflows by assisting with documentation and internal communications.

·        
Provide administrative support
for Annual Giving team, including event activations (registrations, materials,
and day-of coordination as required).

Team & Stakeholder Support

·        
Serve as a friendly,
professional point of contact for donors, directing questions to the
appropriate team member and ensuring timely follow-up.

·        
Collaborate with Annual Giving and
Marketing & Communications by assisting with timelines, file preparation
and approvals for annual giving materials.

·        
Assist with additional
administrative tasks and special projects as assigned.

Required Qualifications

·        
Post-secondary education in
office administration, business, communications, or a related field is an asset
(equivalent experience considered).

·        
2+ years of administrative
coordination experience, ideally in a fundraising, nonprofit, or customer
service environment.

·        
Strong attention to detail with
demonstrated ability to manage multiple priorities, deadlines, and confidential
information.

·        
Strong computer skills,
including Microsoft Office (Outlook, Word, Excel); comfort learning new
systems.

·        
Experience with a donor
database/CRM (Raiser’s Edge preferred) is considered an asset.

·        
Excellent written and verbal
communication skills and a customer-service orientation.

·        
Access to reliable
transportation for occasional travel.

·        
Must provide a clear criminal
record check

What we Offer

We
believe that when our people thrive, our mission thrives. We’re committed to
creating a workplace where people feel supported, valued, and inspired to grow.
As part of our team, you’ll enjoy:

Comprehensive Compensation
& Benefits

• Competitive wage
• Employee and Family Assistance Program
  (EFAP)

Growth & Development

• Training and development opportunities
• Opportunity to participate in cross‑functional
  committees

Flexibility & Well‑Being

• 12 recognized statutory holidays

Financial Wellness

• Financial Wellness sessions

Culture & Community

• A values‑driven culture where people come
  first
• Social events and team‑building activities

Our Commitment to
Diversity, Equity, Inclusion & Cultural Safety

Diversity, equity, inclusion, and cultural safety are guiding principles
at Ronald McDonald House Alberta. We recognize the ongoing need to ensure DEI
is reflected in our day-to-day activities; to champion continuous learning for
staff, volunteers and the board; to create policies and practices that support
DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us
during the recruitment process.

Thank You

We thank all candidates who
apply; however, only those selected for interview will be contacted.