Birthday Party Sales & Booking

• Serve as primary point of contact for inquiries via phone, email, web leads, and in-person
  
   
• Convert inquiries into booked parties through professional sales conversations
  
   
• Clearly explain packages, pricing, policies, and experience flow
  
   
• Upsell party packages, add-ons, food, merchandise, and experiences
  
   
• Confirm party details, special requests, waivers, and payments
  
   
• Maintain accurate bookings and guest notes in the party management system

• Conduct weekly confirmation and upsell calls with upcoming party guests
  
   
• Send confirmation emails and scripts outlining arrival times, expectations, and inclusions
  
   
• Proactively resolve guest questions or changes prior to event day
  
   
• Respond to party feedback and follow up as needed

• Print and review daily party invoices and reports
  
   
• Create café party boards and review food & beverage needs
  
   
• Inspect party rooms and tables to ensure they are clean, set, and guest-ready
  
   
• Coordinate closely with Café team to ensure food is prepared and delivered on time
  
   
• Manage party flow and timelines throughout the day
  
   
• Check in with party parent/host during the event
  
   
• Manage party checkout, including add-ons, approved discounts, and final payment
  
   
• Inspect party rooms after completion and confirm reset for next day
  
   
• Actively walk the floor observing parties and addressing needs in real time

• Train, coach, and support Party Hosts
  
   
• Ensure hosts follow party scripts and service standards
  
   
• Provide staffing notes and feedback to support scheduling
  
   
• Ensure adequate coverage for upcoming parties and peak periods

• Conduct weekly inventory of party supplies
  
   
• Place weekly orders for party supplies
  
   
• Review café product needs weekly with Café Manager and/or GM
  
   
• Keep party management and scheduling systems accurate and current
  
   
• Submit tip reports and ensure parties are properly closed

• Review party transactions to ensure all events are closed out
  
   
• Review party revenue and performance trends monthly
  
   
• Review booking loss and cancellation reports
  
   
• Identify opportunities to improve conversion, average check, and guest experience
  
   
• Collaborate with GM and leadership team on growth opportunities

• Support local awareness and relationship-building efforts that drive birthday party inquiries and bookings (e.g., schools, youth organizations, sports leagues, community groups)

• Based on business needs and demonstrated performance, this role may expand to include coordination of additional group events (e.g., private park rentals, school groups, theme nights, or community buyouts)
  
   

• Strong inquiry-to-booking conversion
  
   
• High confirmation and show rates
  
   
• Minimal day-of surprises
  
   
• Well-trained, reliable Party Host team
  
   
• Clean, well-stocked, guest-ready party rooms
  
   
• Strong add-on attachment and average check
  
   
• Consistently high party guest satisfaction
  
   
• Growing birthday party revenue

• Highly organized, proactive, and detail-oriented
  
   
• Confident, professional communicator (verbal and written)
  
   
• Comfortable with sales, closing, and discussing value with guests
  
   
• Calm and effective in fast-paced, live-event environments
  
   
• Strong follow-through and accountability
  
   
• Comfortable mentoring and leading teens/young adults
  
   
• Balances guest satisfaction with sound business judgment
  
   
• Solutions-oriented and dependable

• 1+ year experience in hospitality, events, retail leadership, or sales preferred
  
   
• Experience coordinating events or managing bookings a plus
  
   
• Familiarity with POS or booking systems a plus
  
   
• Full availability for weekends, evenings, and holidays