Description

JOB PRIMARY RESPONSIBILITIES

• Recommending needing repairs to the customer/client and securing additional billable work while on-site performing PIMs.
• Ascertaining service problems and services by listening to customers’ description of symptoms, clarifying description of problems, conducting inspections, and understanding application.
• Performing proficient repairs on equipment (mainly forklifts, scissor lifts) on-site at the customer facility.
• Running breakdowns for customers (includes providing diagnostics and making applicable repairs).
• Providing technical and diagnostic guidance and assistance to field service technicians by utilizing technical knowledge, experience, industry experts, and manufacturer-provided technical publications and personnel in an effort to repair customer equipment in a timely manner.
• Working with team members and customers in the resolution of disputes and opportunities.
• Acting as a point of contact for customers and ensuring all billable hours are accounted for.
• Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Promoting long-term customer satisfaction.
• Professional development through attendance at seminars, training courses, etc.

GENERAL JOB DUTIES OF ALL CORNERSTONE EMPLOYEES:

• Assists team members with any necessary and essential task to ensure a fully functional organization.
• Provide excellent customer service, with a highly positive and friendly approach.
• Carry out all company Core Values and generally be available and ready to assist with any other appropriate job task.
• Other duties as assigned.

Requirements

All technicians/mechanics will be evaluated by billable hours, repairs proficiency, customer service level and PM completion rates. Measurables are not limited to these categories. All employees are required to follow their employee handbook and subject to the consequences of not doing so. 

All service techs must possess the following:

-High school diploma with at least two years of additional schooling/training in field

-At least two years of experience forklift/industrial equipment service/repair or at least two years of equivalent applicable training.

-Their own tools (We will provide specialty tools, etc.)

-A valid driver's license

-A cell phone

-Good communication and written skills; must be able to communicate well with the service manager, parts manager, salespersons and customers.

-A positive attitude and good teammate.

-Desire to acquire knowledge of the field every day in order to be better every day.

-Able to work 40 hours/ week, Monday-Friday: any time from 7:00am-6:00pm

We offer competitive pay with consistent raises based upon performance. Initial compensation to be determined based upon experience and knowledge. (The qualifications needed for this position are not limited to those listed above)'

Summary

Cornerstone Equipment is a growing compact equipment solutions company in search of additional industrial service technicians for our material-handling team. For the past three years, we’ve been recognized as one of the “Best Places to Work in KY,” and we’re committed to maintaining a workplace where people love what they do.

As the #1 Selling Multi-Store dealer for Bad Boy Tractors (2025) and #1 Selling New Holland Construction Dealer in the US (2025), we are looking to add new members to our "Blue Collar Professionals" team that share our passion to provide the best solutions to our customers with the highest level of customer service in the industry.

We pride ourselves as being Blue Collar Professionals and are seeking individuals who bring energy, integrity, and a strong customer-first mindset. If you’re driven, personable, and ready to build lasting relationships while representing some of the best equipment in the industry, we want to hear from you!