POSITION SUMMARY

District Managers are responsible for managing the total service delivery for apartment communities and providing direction and oversight for Valets within the assigned district (Washington & Oregon). District Managers ensure client satisfaction through ongoing client engagement and oversight of the workforce responsible for service delivery on assigned properties.

Pay - $85,000 per year + quarterly bonus potential

ESSENTIAL DUTIES & RESPONSIBILITIES

The following are the primary responsibilities of this role. Other duties may be assigned based on operational need. Reasonable accommodations will be made for individuals with disabilities.

Leadership & Team Management

Recruit, hire, onboard, and provide ongoing direction to Valets within the assigned district
Provide on-call support to Valets and communities during morning hours (approximately 8:30 AM–12:30 PM) and evening hours (approximately 7:00 PM–11:00 PM), depending on operational needs
Identify associate development needs and facilitate appropriate coaching, training, and support opportunities
Comply with, promote, and train on all safety policies and procedures; report all safety incidents in a thorough and timely manner

Field Operations

Manage total service delivery for up to 20 apartment communities, ensuring daily and nightly completion of resident doorstep trash and recycling pick-up
Drive to properties within the assigned district up to 50% of the workday to inspect for resident and Valet compliance with service standards
Lead new community launches, including container distributions and onboarding of property staff
Drive to the inventory warehouse as needed to obtain and replenish supplies (Personal Protective Equipment, containers, brochures, etc.)

Customer Retention

Create and maintain cooperative working relationships with property staff through daily site visits and immediate response to questions and concerns
Make informed decisions with consideration of customer and associate impact; apply critical thinking skills to forecast and resolve problems and drive results
Ensure maximum quality of service delivery to promote client satisfaction and long-term retention

Reporting & Documentation

Ensure daily delivery of Valet Reports to designated property staff members
Maintain timely and accurate customer, associate, and operational records
Log all activity accurately within company systems and apps; report all safety incidents in a thorough and timely manner

Education & Experience

High school diploma or GED required; associate's degree or higher preferred
2–3 years of experience in field operations, property management, logistics, or a related service industry
Prior supervisory or team lead experience strongly preferred

Licenses & Certifications

Valid driver's license required (must be maintained throughout employment)
Must meet eligibility requirements under the Company's insurance policy

Technical Skills

Email proficiency required
Familiarity with CRM software and routing applications preferred

Physical Requirements

Ability to occasionally lift and/or move up to 50 pounds
Regularly required to stand, walk, and operate a vehicle; frequently required to use hands and communicate verbally; close vision required

Language & Communication Ability

Ability to read and interpret safety rules, operating instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees