Summary: Provides customer support to clients by performing the following duties.

 

Essential Duties and Responsibilities (other duties may be assigned):

 

• Coordinates process flow of work within or between internal departments to expedite production


• Tracks work through various locations and reports progress made on the lots to project coordinators and management


• Provides logistic support to production floor


• Acts as customer/site communication window


• Produce production reports


• Creates, and modifies travelers for operational use


• Communicates and expedites priority lots.


• Adjusts complaints concerning service rendered refers complaints of service failures to designated departments for investigation.


• Ensures that operational testing conforms to functional specifications, ISO standards and customer requirements.