At Arctic Wolf, we're redefining the cybersecurity landscape. With our employee Pack members, spread out globally, committed to setting new industry standards. Our accomplishments speak for themselves, from our recognition in the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 to winning the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is to end cyber risk. We’re looking for a Sales Operations Administrator to be a part of making this happen

Location: Bengaluru, India

Hours: 2pm –11pm IST (Local Time)

About the Role

The Sales Operations Administrator is a critical thinker who is ready to dig in and take a key role in supporting our sales teams by creating renewal quotes, supporting sales reps, and maintaining data accuracy. This position will play a cross functional role between Sales Team, Manufacturing, Channel Team, Operations, and Billing.

Responsibilities

- Support Customer Success team by managing contract cycle and building renewal quotes

- Ensure deal structure is in alignment with the contracted subscriptions to be renewed

- Respond to CSM inquiries related to quotes, orders, and invoices

- Follow up as required to manage process through booking of renewal, including order processing as needed

- Verify that the data from contracts is aligned to the financial models and that the appropriate approvals are in place.

- Serve as a data steward for accurate partner, prospect, and customer data within Salesforce.

- Support various aspects of the quote-to-cash cycle as needed, including opportunity creation and order management

Who You Are

- Excellent verbal/written communication skills

- Motivated, organized, self-starter

- Process and quality oriented with attention to detail

Minimum Qualifications

- 4 or more years’ experience in sales operations

- Salesforce.com experience required

- Prior experience working with quoting, subscriptions and contracts

- Prior experience working with channel partners a plus

Preferred Qualifications

- Undergraduate degree from an accredited university

About Arctic Wolf

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. We appreciate that by protecting sensitive data and seeking to end cyber risk, we work in an industry fundamental to the greater good.

Our mission is to end cyber risk. This is a unique opportunity to lead a high-impact, highly technical team in a fast-growing company recognized on the Deloitte Fast 500, with a track record of doubling in size, revenue, and customer base year over year.

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience including:

Top Workday USA (2021-2024)
Great Place to Work (2022-2024) & Best Workplaces for Women (2024) in Canada
Best Workplaces in Tech & For Women in the UK (2023)
Top Company by Kununu in Germany (2024)

Arctic Wolf recognises that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

All wolves receive compelling compensation and benefits packages, including: 

Equity for all employees

Flexible annual leave, paid holidays and volunteer days

Training and career development programs

Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.

Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected]. 

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.
Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.
We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations

Sales Operations Administartor