HiringCafe
Posted 1mo ago

Director, Solution Engineering

@ InfoSum
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London, England, United Kingdom
HybridFull Time
Responsibilities:Leading team, Guiding customers, Partnering teams
Requirements Summary:10+ years in solutions engineering or technical consulting in ad-tech/data tech; strong data collaboration and identity resolution knowledge; cloud, APIs, data platforms; leadership; excellent communication; GDPR/CCPA familiarity; SQL/Python a plus.
Technical Tools Mentioned:SQL, Python, APIs, Data platforms
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Job Description

Department Overview: 

The customer success team includes support, customer operations and solutions engineering. Responsible for generating value for our customers by ensuring clients are using InfoSum to its full potential, have the necessary support and regularly feedback client use cases internally.

Sub Department overview:

Customer Success is responsible for understanding, representing and delivering outstanding customer services to InfoSum signed clients. This is achieved by consulting on 1PD strategy, platform usage and partnerships. The team feedback to the business core requirements and opportunities discovered with the intention to collaborate across internal departments for renewals, platform challenges, upselling, case studies, legal queries to maintain service for clients. 

Job Overview: 

As the Director of Solutions Engineering within the Customer Success team, you will play a crucial role in ensuring InfoSum’s customers maximize the value of our platform. You will lead a team of Solutions Engineers, providing technical expertise and strategic guidance to help clients implement, optimize, and scale their use of InfoSum’s technology. This role requires a blend of technical acumen, leadership, and customer engagement skills to drive successful outcomes for our clients and support InfoSum’s growth.

Core Responsibilities:

  • Lead and mentor the Solutions Engineering team, fostering a culture of technical excellence and customer-centric problem-solving.
  • Partner closely with the Customer Success and Sales teams to understand client needs and provide technical solutions that drive adoption and value.
  • Act as a strategic advisor to customers, guiding them on best practices for data collaboration, identity resolution, and platform integration.
  • Oversee the implementation of InfoSum’s technology for new clients, ensuring seamless onboarding and integration with existing data ecosystems.
  • Collaborate with Product and Engineering teams to relay customer feedback and influence product development priorities.
  • Develop and refine technical documentation, best practices, and training materials to support customer onboarding and ongoing education.
  • Ensure the team proactively identifies opportunities to expand usage, optimize performance, and drive long-term customer success.
  • Support pre-sales activities, providing technical expertise during client engagements and helping to articulate the value of InfoSum’s platform.
  • Manage technical escalations, troubleshooting complex challenges, and coordinating with internal teams to deliver resolutions.
  • Drive continuous improvement within the Solutions Engineering function, refining processes to enhance efficiency and customer impact.
  • Additional responsibilities as required by the business.

Additional company wide requirements 

  • Understand and comply with InfoSum’s security and privacy policies, ensuring a strong commitment to data security in all technical activities.