Our Green Bay, Appleton, DePere WI, market is growing, and with that comes a need for another Supervisor-Direct Sales to help support our expansion in the market. This role is responsible for coaching a team of sales representatives to meet their established goals and objectives in addition to growing TDS revenues by acquiring new residential customers, and selling new products to our existing residential customers.

Specific responsibilities include, but are not limited to, coaching and developing a team of Direct Sales Representatives to meet and/or exceed their sales revenue targets, grow the customer base, and evaluate all aspects of consumer sales to ensure we are aligned with TDS’s Core Behaviors. The individual will direct, supervise, train and evaluate the performance of staff members and are responsible for the day-to-day application of organizational policies and procedures. In addition, may also be responsible for cold calling to identify leads and generate sales, setting appointments with potential customers to educate them on the features and benefits of TDS’s voice, data, and video products, and determine the best solutions to fit their needs through a consultative sales approach.

This could be the next step in your career at TDS, where you directly contribute to the success of our future!

Hire, motivate and coach a team of sales representatives to meet and/or exceed revenue targets and performance expectations, including conducting quarterly and annual performance reviews, providing day-to-day guidance to sales staff, conducting scheduled team meetings, and handling employee issues in conjunction with Human Resources as they arise.
Contact cold and warm potential customers in person and via telephone to educate them on voice, data, and television services provided by TDS and obtain appointments.
Write and submit accurate and timely orders that abide by the established sales process.
Oversee orders from sales staff that are received from customers and remit orders in timely fashion while abiding by the established sales process.
Manage customer accounts from the initial sale through installation process. Perform telephone follow-ups on all sales after install to ensure customer satisfaction.
Submit/report weekly and monthly sales achievements to upper management in a manner consistent with manager specifications.
Meet with local satellite distributors and apartment owners to roll out TDS’ referral program.
Maintain technical knowledge and interpersonal skills necessary to achieve success in position. Other duties and responsibilities as assigned.

Required Qualifications

Associates degree (or higher) -OR- 2+ years professional work experience.
2+ years outside sales and/or sales coach experience
1+ year supervisory or sales management experience
Must have and maintain a valid driver’s license and willing and able to travel based on the needs of the business

Other Qualifications

Understanding of the telecommunication industry, including products and services.
Track record of success in residential sales.
Excellent verbal and written communication skills including the ability to convincingly persuade others as evidenced in person interviews and via telephone.
Ability to work independently as evidenced by identifying problems, gathering data, weighing the facts, consulting others as necessary, and making decisions.
Computer literacy (i.e., Excel, Word, email, Internet).

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. With our uncapped commission incentives, you’ll have unlimited earning potential!