JOB PURPOSE:
The Manager of Home Care Operations is responsible for assisting the Director of Patient Services with the day-to-day operations for all three branches of the agency, which include, hiring and supervising staff in the delivery of care and services, daily supervision of coordinators, marketing the agency to potential clients, assisting with developing policies and procedures, generating operational reports to administration and other departments outside of the agency and special projects completion as assigned by the Director of Patient Services.
JOB RESPONSIBILITIES:
- Assist leadership with preparing projects and maintain the agency in a state of “readiness” and compliance for NY State DOH surveys.
- Oversee the day-to-day operations of the agency, including establishing processes to achieve efficiency and quality, and supervising Professional, Support, and Paraprofessional staff (non-clinical components).
- Maintain the 24hr “on call” coverage of the agency.
- In conjunction with the HR department, hire staff, educate, develop, supervise and ensure they are performing within the scope of their job responsibilities.
- Provide timely and ongoing feedback to staff on their work and deliverables. Responsible for ongoing monitoring and communication of staff performance and issue coaching and/or progressive discipline as appropriate.
- Ensure operational issues and complaints are handled and solved promptly and efficiently to improve internal and external clients’ satisfaction.
- Maintain Performance Improvement Process by monitoring standards, and collecting data through systematic audits, and reporting findings, process interventions.
- Establish and maintain effective channels of communication between all three branches of the agency, to facilitate operational efficiencies.
- Maintain compliance with the internal “corporate compliance program” in-service education, health status, and supervision/competency requirements.
- Prepare weekly/ monthly/annual statistical and productivity reports as required by regulations, agency policies and/or as requested by the Vice President.
- Oversee the orientation, in-service education, and mandatory education requirements, including corporate compliance, HIPAA & HIV confidentiality, for all levels of staff.
- Serve as the next level of contact for moderate and complete issues/problems for satisfactory resolution.
- Oversee the execution and workflows of the Companion program compliance requirements, such as internal “Corporate Compliance Program”, in-service education, health status, and competency/supervision requirements.
- Responsible to provide assistance and delegating work in these areas to staff. Also required to participate in Corrective Action Plans (CAP) design, workflows, processes and audits.
- Prepare weekly/ monthly/annual statistical and productivity reports as required by regulations, agency policies, and/or as requested by the Director of Patient Services.
- Work with the Finance staff in ensuring the accuracy of billing information and facilitating timely follow-up when errors and discrepancies are noted.
- Weekly meetings with Director of Patient Services to advise on interoffice matters/employee concerns
Designated Areas
- Area 1: Bronx, Westchester, Upper Manhattan
- Area 2: Queens, Brooklyn, Lower Manhattan
- Area 3: Queens, Long Island
Schedule: 8:30 AM – 5:30 PM
Weekly Hours: 40
QUALIFICATIONS:
Education:
Associate’s degree in healthcare administration, business, or other healthcare-related fields. Bachelor’s degree in health care administration preferred.
Experience:
- 2-3 years of Home Care Agency experience.
- Demonstrate proficient typewriting skills. Typewriting test must be taken with a minimum of 30 – 35 words per minute preferably, and over 90% of accuracy.
- Advanced Knowledge of Microsoft Excel, PowerPoint, Word and scheduling software/HHA Exchange.
- Ability to prioritize and meet deadlines.
- Maintenance of patient/employee confidentiality
- Adhere to all policies and procedures of Best Choice Home Health Care
- Ability to interact with all levels of staff efficiently and professionally.
- Ability to evaluate effectiveness and efficiency of program operations, provide feedback to enhance satisfaction, compliance and set goals.
- Effective communication skills: Listening – Ability to accept advice, direction, and constructive criticism from others and proceed in a positive direction.
- Oral Communication – Ability to express one’s thoughts, ideas, reactions, and perceptions with others in a non-threatening, non-judgmental manner.
- Ability to organize and present information to others clearly and effectively.
- Ability to compose written material (memos, letters, reports, clearly and concisely using correct grammar, punctuation, and spelling.
Additional Requirements:
- Available for Weekends / nights/on-call coverage as needed.
- Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.
Physical Requirements
Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to:
- Standing – Duration of up to 6 hours a day.
- Sitting/Stationary Positions – Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods.
- Lifting/Push/Pull—Up to 50 pounds of equipment, baggage, supplies, and the ability to lift patients safely and using OSHA guidelines, etc.
- Bending/Squatting – Must be able to safely bend or squat to care for patients, use medical supplies, etc.
- Stairs/Steps/Walking/Climbing – Must be able to safely maneuver stairs, climb up/down, and walk to access work areas. The position requires the individual to be able to travel and walk between sites/locations and work areas throughout the day.
- Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools (ie. typing, use of medical supplies, equipment, etc.)
- Sight/Visual Requirements – Must be able to visually assess patients, read orders, type/write documentation, etc., with accuracy.
- Audio Hearing and Motor Skills (Language) Requirements—The candidate Must be able to listen attentively, document information from patients, community members, providers, etc., and accurately process intake information through audio processing. In addition, the candidate must be able to speak comfortably and clearly with language and motor skills so that customers can understand the individual.
- Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.
Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company.
We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.