Responds in a
professional and courteous manner to arriving, departing and in-house guests by
providing accurate and timely information and services. Responsible for the
total desk operation.  Serves as the
Manager on Duty during the hours of 11pm and 7am, keeping the Director of Rooms
and the Front Desk Manager informed of any guest complaints or situations that need
immediate attention.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities
include the following (other duties may be assigned):

·        
Check
in/out guests.

·        
Post
charges and payments to guest accounts.

·        
Handle
AYS duties.

·        
Reconcile
all guest service agents’ paperwork.

·        
Print
and resolve rate discrepancies.

·        
Reconcile
credit card totals to batch report and submit to credit card processor.

·        
Post
room & tax.

·        
Print
departing folios and distribute to guest rooms.

·        
Reconcile
and balance all gift shop paperwork.

·        
Complete
the spreadsheet for banquet event orders and post.

·        
Run
close day on computer system and run back up.

·        
Separate
night audit reports for accounting and management.

·        
Process
all guest mail, messages and faxes by receiving, sorting notifying and distributing
to mailboxes and to guests in order to ensure the information is received in a
timely manner.

·        
Maintains
the front desk log book to enhance the department communication, and
communicates any problems to the next shift coming in and the supervisor.

SUPERVISORY RESPONSIBILITIES – Not applicable

QUALIFICATIONS

To perform this job successfully,
an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are
representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED.  Experience with Microsoft Excel and Word
helpful.  Front desk experience helpful.

LANGUAGE SKILLS

Must be able to communicate clearly
with guests, customers, supervisors, and fellow Associates.

MATHEMATICAL SKILLS

Must be able to calculate amounts
and apply basic addition, subtraction and multiplication.

REASONING ABILITY

Must be able to analyze routine data to
make appropriate judgments regarding the process of guests checking in/out of
the hotel.

CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable

PHYSICAL DEMANDS

Practice written safety standards
and rules at all times.  The physical
demands described here are representative of those that must be met by an Associate
to successfully perform the essential functions of this job.  Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

Associate must be able to stand for
extended periods of time.  Use of hands,
fingers, and arms is required.  Job
frequently requires standing, walking, bending, and crouching.

HOURS

Due to the business demands of the
hospitality industry, and the fact that the hotel provides guest services 24
hours a day, 7 days a week, any Associate may be required to work rotating
shifts, including weekends, night shifts, and/or overtime.  Also, depending on business demands, hours
may be reduced at any time.