HiringCafe
Posted 1mo ago

Assistant General Manager

@ Dezerland Park
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Orlando, Florida, United States
OnsiteFull Time
Responsibilities:Lead operations, Drive guest experience, Manage safety and compliance
Requirements Summary:5+ years leadership in amusement parks/hospitality; Bachelor’s preferred; experience in Attraction Ops and F&B; strong budgeting, guest service, and team leadership.
Technical Tools Mentioned:POS, ticketing, scheduling, maintenance systems
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Job Description

The Assistant General Manager (AGM) supports the General Manager in overseeing the daily operations, financial performance, and team leadership of the amusement park. This role is a hands-on operational leader responsible for ensuring exceptional guest experiences, driving revenue, and maintaining high standards across attractions, food & beverage, events, and facilities.

The AGM plays a critical role in executing strategic initiatives, developing department leaders, and ensuring operational excellence while acting as the Manager-on-Duty in the absence of the General Manager.

Dezerland Park Orlando is more than Florida’s largest indoor attraction. We’re a playground for families, friends, and teammates to come together and create unforgettable memories. With over 800,000 square feet of different attractions like a gel blaster arena, axe-throwing, pinball arcade, and even one of the world’s largest auto museums, there’s something here for everyone.

But what really makes Dezerland special is our people. We’re fostering a culture that feels like family supportive, fun, and collaborative, where every team member plays a part in bringing joy to our guests.

Essential Duties and Responsibilities

1. Operational Leadership & Execution

  • Support the General Manager in overseeing daily park operations across attractions, rides, games, food & beverage, retail, and events.
  • Act as Manager-on-Duty, ensuring seamless park operations, especially during peak periods, weekends, and special events.
  • Conduct regular walkthroughs to monitor safety, cleanliness, service quality, and operational efficiency.
  • Ensure adherence to all SOPs including ride operations, food safety, cash handling, and emergency procedures.
  • Assist in planning and execution of seasonal operations, special events, and high-volume days.

2. Guest Experience & Service Excellence

  • Champion a guest-first culture by modeling exceptional service standards.
  • Actively engage with guests on the floor to resolve issues, gather feedback, and enhance the overall experience.
  • Support implementation of guest satisfaction programs and service quality metrics.
  • Ensure a safe, clean, and fun environment across all guest touchpoints.
  • Partner with marketing and events teams to deliver engaging guest experiences and promotions.

3. Financial Performance & Cost Control

  • Support P&L performance by managing daily revenue drivers and controlling operational expenses.
  • Assist in analyzing financial reports to identify trends, opportunities, and cost-saving initiatives.
  • Help manage labor scheduling, inventory control, and cost efficiencies across departments.
  • Ensure proper use and maintenance of POS, ticketing, and inventory systems.
  • Drive initiatives to increase per-cap spending and overall park profitability.

4. Team Leadership & Development

  • Lead, coach, and support department managers and supervisors to achieve operational goals.
  • Assist in recruiting, hiring, onboarding, and training team members.
  • Foster a positive, high-performance culture focused on accountability, teamwork, and guest service.
  • Support performance management processes, including goal setting, feedback, and development planning.
  • Build bench strength by implementing robust training and development programs across all departments.
  • Promote an inclusive and positive work environment with high levels of morale and retention.

5. Facility, Safety & Compliance

  • Support oversight of ride safety inspections, maintenance schedules, and facility upkeep.
  • Ensure compliance with all local, state, and federal regulations, including safety and labor laws.
  • Coordinate with vendors and contractors for repairs, maintenance, and improvements.
  • Assist in emergency preparedness planning and staff training.
  • Promote a strong culture of safety and risk management throughout the park.

6. Strategic & Administrative Support

  • Partner with the General Manager to execute strategic initiatives and operational improvements.
  • Assist in budgeting, forecasting, and capital planning processes.
  • Monitor key performance indicators and support action planning.
  • Step in to lead meetings, reporting, and cross-functional coordination as needed.
  • Serve as a liaison between departments to ensure alignment and communication