As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You must have experience working on a phone/chat based technical support desk or at a walk up support station.
Note: This role requires the successful candidate to be in office, however some work-from-home days will be available.
How You Will Make An Impact:
· Answer questions and provide support for employees in person at our offices and online (via email, Slack, and tickets)
· Image Mac, Windows, and Linux computers and configure these computers for employees
· Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting EUS devic es, network connectivity, testing and handling inventory
· Perform small project based work to improve IT and other systems
What You Will Need To Succeed:
· HS Diploma or GED
· Minimum 2+ years of IT industry experience
· VOIP administration experience
· Experience troubleshooting Chrome OS
· Command-line Unix experience
· An understanding of A/V concepts and functionality
· Experience with GSuite tools including GMail, Google Docs, and Google Calendar
· Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
· A history of expanding your knowledge via technical training (self-taught and/or formal) and certification.
· A drive to assist customers and solve their technical problems
· End-user support experience for MacOS, Chrome, and Windows
· Problem solving and intuitive troubleshooting skills
· A strong understanding of connecting computers to networks especially over wifi and VPN
· Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
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