Summary

The Field Application Engineer (FAE) serves as the primary technical liaison between Positronic and its customers, providing expert-level support during the product evaluation and design-in process. This role focuses on delivering responsive, value-driven solutions for customer projects, securing design wins, and supporting the field sales team with application knowledge. The FAE collaborates closely with engineering, quality, supply chain, and operations teams to ensure seamless communication and high-quality service.

Essential Duties and Responsibilities

• Serve as the technical expert on Positronic’s interconnect product lines and their applications.
• Respond to customer inquiries via phone, email, web chat, or live support platforms.
• Provide technical data, analysis, and best-value solutions to support customer designs.
• Manage assigned Project Request Forms (PRFs) from initiation through design-win.
• Collaborate with internal departments to resolve technical challenges and meet customer needs.
• Read and interpret engineering drawings, specifications, and industry standards.
• Travel to customer sites as needed for application support, design reviews, or product qualification.
• Conduct training webinars and in-person sessions for sales staff, partners, and distributors.
• Maintain accurate, timely communication and follow-up for all assigned projects.
• Participate in technical marketing efforts and product positioning.
• Support the sales team in coordinating design wins and application success.
• Uphold Positronic’s standards of integrity, quality, and operational excellence.
• Identify hazards in the workplace and report them to management and/or the safety coordinator.
• Collaborate with the EHS department to meet local, state, and federal regulatory requirements, including OSHA, NFPA, DNR, EPA, and Amphenol sustainability practices.
• Work with the Quality department to ensure compliance with AS9100 certification standards.
• Comply with all company policies and procedures.
• Perform other duties as assigned.

Requirements

Education and Experience

• Technical degree in engineering, electronics, or a related field.
• 3–5 years of experience in application engineering or field sales in a technical industry.
• Equivalent combination of education and experience may be considered.

Physical

• Long periods of sitting with frequent computer and phone use.
• Occasional travel, walking, and standing during customer visits or training sessions.
• Lifting up to 50 lbs. may be required when transporting samples or materials.
• Reaching, bending, and movement in technical environments such as labs or manufacturing floors.

Working Conditions

Work is primarily office-based or remote, with regular customer site visits. May include exposure to industrial environments requiring use of PPE. Must be comfortable engaging with technical and executive stakeholders in person, virtually, and in writing.

Competencies

Knowledge

• Interconnect products, component-level electronics, and customer application design.
• Sales support practices and product positioning strategy.
• Engineering drawings, test standards, and quality systems.
• Customer service and relationship management principles.

Skills

• Technical communication and project coordination.
• Effective written and verbal presentation to varied audiences.
• Product training and live demonstration delivery.
• Troubleshooting, documentation, and CRM reporting.
• MS Office and engineering documentation platforms.

Abilities

• Translate customer needs into technical specifications and proposals.
• Manage multiple projects and prioritize responses in a dynamic environment.
• Travel regionally for customer meetings, presentations, and technical support.
• Collaborate cross-functionally with engineering, supply chain, and operations.
• Provide clear and persuasive technical content in live and written formats.

POSITRONIC RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT-WILL." THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

Due to the nature of our business, the candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20).

Positronic Industries participates in the United States Department of Homeland Security E-Verify program. The E-Verify program is a web-based employment eligibility verification system for newly hired employees operated by the U.S. Citizenship and Immigration Services.

Any candidate that needs an accommodation or assistance with the application process should contact HR at [email protected]or at 417-866-2322.