ABOUT AMERICAN GOLF
American Golf is a trusted leader in golf hospitality, known for elevating the game and the communities around it. We bring deep expertise in golf operations and club culture, paired with a genuine commitment to creating welcoming, memorable experiences for every guest and member.
Our teams take pride in course care, exceptional service, and thoughtful environments that invite people to play, connect, and feel at home. We believe golf is more than a sport, it’s a place where relationships grow, traditions thrive, and everyone is part of the community.
Job Purpose
The Host / Hostess is the first and last point of contact for guests and plays a vital role in setting the tone for the dining and hospitality experience. This role is responsible for greeting guests warmly, managing reservations and seating flow, supporting service teams during peak periods, and ensuring each guest feels welcomed, valued, and cared for from arrival through departure.
Responsibilities
- Greet all guests promptly and professionally with warmth and enthusiasm.
- Manage reservations, waitlists, and seating assignments to ensure smooth service flow.
- Communicate effectively with servers, bartenders, and managers regarding table availability and guest needs.
- Escort guests to tables and provide menus when appropriate.
- Maintain cleanliness and organization at the host stand and entry areas.
- Assist with resetting tables, organizing seating sections, or supporting service teams during busy periods.
- Respond to guest inquiries and resolve minor concerns with professionalism, escalating to management when necessary.
- Uphold American Golf’s service standards, safety protocols, and brand values at all times.
- Support special events, tournaments, and high-volume service periods as assigned.
Qualifications
- Prior hospitality or guest service experience preferred, but not required.
- Friendly, outgoing demeanor with a strong customer-first mindset.
- Ability to stay calm, organized, and professional in a fast-paced environment.
- Strong communication and teamwork skills.
- Basic comfort with reservation systems, tablets, or POS platforms is a plus.
- Dependable, punctual, and flexible with scheduling needs.
Working Conditions
- Schedule varies based on business needs and may include evenings, weekends, and holidays.
- Regular movement throughout the venue is required, including time spent at the host stand, bar, dining areas, and service stations.
- Extended periods of standing and walking are common during shifts.
- Duties may include reaching, bending, lifting, or carrying items up to 30–50 pounds (such as trays, racks, boxes, or bar supplies).
- May occasionally assist with resetting tables, moving furniture, or supporting team needs during peak service.
- Vision requirements may include close, distance, peripheral, and color vision, as well as the ability to adjust focus.
- Work environment may involve exposure to loud noise levels, cleaning products, hot or cold food and beverage items, and fast-paced conditions.
American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.