About the role

We have a new opportunity for a Disrepair and Regulatory Contact Officer to join our team on a full-time, permanent contract based in Oldham or Sheffield. We offer Hybrid working styles, working from the office 3 days a week, and working from home for 2 days.

Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live.

What we are looking for

Reporting to the Disrepair & Regulatory Contact Manager, you will be responsible for providing a comprehensive and proactive support service to the Disrepair and Regulatory Contact Team. You will support the effective management of housing disrepair claims, including the use of early intervention and alternative dispute resolution approaches to resolve issues promptly, proportionately and without escalation, ensuring a seamless and efficient service for both internal and external customers.

Essential skills:

•    Working knowledge of the functions and obligations of a registered social landlord.
•    Highly organised, with the ability to plan, prioritise and meet agreed timeframes.
•    Excellent written, verbal and interpersonal communication skills, including confidence in managing challenging conversations.
•    Strong alternative dispute resolution skills, including early intervention, negotiation and de escalation to achieve fair, proportionate outcomes.
•    Calm, evidence based and solution focused approach to resolving issues.
•    Ability to manage multiple work assignments effectively.
•    Good working knowledge of Microsoft Office and experience using IT systems.
•    High attention to detail with the ability to maintain accurate records and audit ready activity logs.
•    Compliance with GDPR and the Data Protection Act.
•    Demonstrates the Guinness Behaviours.

Desirable skills:

•    Experience handling complaints, including those under Section 11 of the Landlord and Tenant Act.
•    Understanding of housing services, issues and regulatory expectations within the social housing sector.
•    Previous administrative experience using data management systems, ideally Swordfish, CRM or Northgate.

Essential qualifications:

•    Level 2 in English & Maths (GCSE 9-4/A*-C).

If you are interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.

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