The Practice Manager at HPU Health (Workman School of Dental Medicine) is a full-time administrative staff position that will be responsible for overseeing and managing a HPU Health- Oral Health Network dental community practice site. This role involves ensuring exceptional patient care, fostering a supportive team environment, and enhancing the overall patient experience. The Practice Manager will work closely with dental professionals and administrative staff to achieve the school's mission of providing high-quality dental education and patient care.

QUALIFICATIONS:  

Education

• Bachelor's degree in healthcare administration, business management, or a related field (preferred), not required

Experience and Training

• 3-5 years of experience in a leadership role within a healthcare or dental setting.
• Experience in a fast-paced, customer-centric environment.

Knowledge, Skills, Ability

• Strong communication, leadership, and organizational skills.
• Ability to analyze data and develop effective strategies for improvement.
• Knowledge of dental software and billing processes is preferred.

ESSENTIAL FUNCTIONS:  

Key Responsibilities:

• Develop and implement strategies to enhance patient satisfaction and engagement.
• Oversee the daily operations in alignment with the quadruple aim (elevated patient experience, improved healthcare outcomes, team wellness, and fiscal sustainability.
• Collaborate with dental professionals to ensure the highest standards of patient care.
• Conduct regular team meetings and training sessions to promote continuous learning and improvement.
• Monitor and analyze patient feedback to identify areas for improvement and implement necessary changes.
• Support the recruitment, onboarding, and development of team members (dental assistants, hygienists and CARE advocates).
• Ensure compliance with all relevant regulations and standards.
• Additional Duties of a Practice Manager:
  • Establish and implement effective workplace procedures and ensure policies and best practices are up to industry standards and government regulations.
  • Hire, train, and monitor administrative staff.
  • Organize patient records using electronic health records keeping utilizing EPIC.
  • Supervise daily practice operations such as billing, debt collections, security, and occupational health and safety.
  • Monitor the inventory for medications and medical equipment and organize for resupply.
  • Interact with patients and address their complaints.
  • Coordinate regular staff meetings and performance reviews.
  • Collaborate with HPU Health administration to develop business strategies and patient services.
  • Serve as a curriculum connector (CARE connector) for learner rotations and experiences in HPU Health practices.

Benefits:

• Opportunities for professional development and continuing education.
• Access to a network of mentors and professional support.
• A collaborative and supportive work environment.
• High Point University provides a highly competitive compensation package that includes paid time off (and select public holidays), retirement contributions (mandatory), disability and health insurance.
• HPU offers a benefit of education assistance program (free education for child accepted into HPU for undergraduate studies after 3 years of full-time enrollment).

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions periodically throughout the year.

ACCOUNTABILITY:

• Report to the Director of Clinical Operations
• Evaluation: Ongoing performance review is conducted along with an annual assessment by the Dean and includes input from the ELT.

For more information regarding this position, please contact Michael Mitchell at [email protected].