Benefits
Pulled from the full job description
Paid training
AD&D insurance
Health insurance
Paid time off
Vision insurance
Life insurance
Disability insurance
Paid holidays
Opportunities for advancement
Full job description
Service Center Assistant
We’re Apartment Agents. We provide apartment locating services, rental support, and personalized guidance to help individuals find and secure housing with confidence. With years of experience in the real estate and rental industry, we connect clients with properties that match their needs, budget, and lifestyle. We keep people at the center of everything we do by combining local market expertise with a commitment to exceptional service. Our mission is to simplify the apartment search process and build smarter, more customer focused solutions that put clients first.
A Customer Service Representative I is a primary customer facing employee who provides assistance and support for individuals searching for housing and navigating the apartment leasing process. The CSR is knowledgeable of specific listings, pricing, availability, and qualifications of the properties Apartment Agents supports. Using their knowledge of services as well as great customer service skills, the CSR promptly and accurately addresses issues, provides support and information to ensure customer satisfaction. The CSR also maintains very good knowledge of company systems and sensitive information handling procedures. Responsible for handling 40+ inbound and outbound calls, with the ability to determine needs and provide one call resolution. This position requires the ability to work Monday – Friday from 7:00 am – 6:30 pm CST. The CSR reports to the CS Supervisor.
We are looking for:
Customer Strong: Make a WOW difference for our customers
Me to We: Take accountability to trust, collaborate and partner
Own it! See a need and act
Be Bold: Challenge the status quo
Listen to Advocate: What matters to you, matters to us
Think it Through: Proactively deliver solutions focused on doing the right thing
Job Grade Characteristics
CSR I: This is the entry level grade in the Customer Support grouping. This entry level role provides a strong foothold into our organization. Incumbents of this grade perform a range of customer support work that does not require prior experience. Generally, additional assistance is required in performing tasks. Individuals in this grade are expected to provide a basic level of support commensurate with their knowledge, skills and abilities. Assigned responsibilities and breadth of knowledge increase with experience, may be reasonable to expect promotion to next higher grade. A CSR is expected to work productively even in the absence of the Supervisor.
Essential Functions
Communicates effectively with a range of individuals with varying educational levels and communication styles.
Respond to customer inquiries with timely and accurate information.
Uses customer centered techniques in all interactions.
Receives inquiries about Apartment Agents services, available listings, and leasing requirements.
Provides information on apartment options to assure that each individual is able to make informed decisions about their housing.
Assists individuals in completing applications or understanding leasing requirements.
Represents Apartment Agents in all interactions with the public by providing quality service to internal staff and external clients. Ensures privacy of our customers remains the utmost importance.
Initiates required action for response to caller requests, including the need for additional support by other staff or requests for documents, and communicate such requests to the proper department.
Recognizes the need for additional services required by the caller.
Ensures the satisfaction of callers and professional handling of difficult or unusual situations.
Conducts follow up phone calls for quality and satisfaction.
Participates in development, training, and other departmental meetings and adheres to corporate policies that concern the customer service department.
Accesses company software in order to retrieve information to answer inquiries and to update contact notes and other information into digital records.
Requires additional duties as assigned.
Reports directly to the Customer Service Supervisor.
Adhere to all remote work policies and procedures.
Education and/or Experience:
Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance. Can include a combination of high school graduate or equivalent and:
One year of experience performing customer support activities, preferably in a call center.
Working knowledge of contact with the public and telephone; modern office procedures and methods.
Good verbal and written communication skills.
Ability to electronically document records to a web-based system.
Intermediate skills with Microsoft Office, email and internet.
Good problem solving and listening skills.
Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results.
Skill in the operation of a variety of office equipment, including computers and networks.
CRM experience and/or real estate experience a plus.
Bilingual skills a plus.
Join Us
This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
Company benefits designed for you:
Generous Paid time off.
Annual bonus potential.
Retirement Savings: We will support you as you save for your future.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career.
Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
Great Work Environment: We are proud of our company culture of collaboration and recognition.
Benefits package:
Employer shared Health Insurance cost
Employer paid Disability Insurance
Employer paid Life and AD&D Insurance
Vision Insurance
Voluntary Life Insurance
Paid Time Off
Remote work environment
Paid holidays
When you join Apartment Agents, you are engaged in creating the future both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can:
Bring your authentic self to work.
Grow and thrive, both personally and professionally.
Make a difference with our clients and in our communities.
Experience work/life balance.
Feel value and a greater purpose through the work you do.
Apartment Agents is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.