Student Health Records & Student Health Insurance Coordinator
The Student Health Records & Student Health Insurance Essential Functions Student Health Records Administration Student Health Insurance Administration Insurance & Risk Support General Support & Collaboration Other Duties This description is not intended to be all-inclusive. Knowledge, Skills & Abilities Qualifications Work Environment & Schedule Key Outcomes (Performance Measures) Compliance & Accuracy Operational Excellence Risk Management The anticipated salary range is $46,750 - $55,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per NYS local law.
Coordinator supports the administration and day-to-day operations of student
health documentation and University-sponsored insurance programs. This role is
responsible for processing health records, managing insurance enrollments and
waivers, maintaining accurate documentation, and providing timely assistance to
students.
Working under the guidance of departmental leadership, the
Coordinator ensures students meet health and insurance requirements necessary
for enrollment and progression while delivering professional and responsive
customer service.
and process student health documentation, including immunization records,
medical histories, and clearance forms.
compliance for incoming, returning, and clinical students to ensure
requirements are met within established deadlines.
accurate and organized electronic records in accordance with University
policies and FERPA standards.
with students regarding missing documentation and required next steps.
in preparing reports related to health clearance status.
audit preparation by organizing and verifying documentation as requested.
with enrollment and waiver processing for the MGE-sponsored Student Health
Plan.
waiver submissions to confirm required documentation are included in
accordance with MGE guidelines.
students with general guidance regarding insurance requirements, coverage
standards, and waiver procedures.
students with accessing the enrollment/waiver portal and submitting
selections for each applicable term.
qualifying life events in accordance with plan guidelines.
and help resolve student health insurance holds through outreach and
follow-up.
with the Office of the Bursar to post insurance premiums to student
accounts and update student status in relevant systems.
documentation of enrollments, waivers, and qualifying events for
recordkeeping purposes.
to student inquiries via email and phone within 24–48 business hours.
renter’s insurance enrollments and cancellations in collaboration with
Housing and the designated broker.
no-show cancellations to appropriate internal and external partners.
with providing proof of malpractice insurance for students upon request.
monitoring of air evacuation enrollment for eligible students and
travelers.
collaboratively with Student Services, Clinical Education, Housing,
Bursar, and IT to ensure accurate record updates.
established procedures for documentation, billing coordination, and
compliance tracking.
routine process issues and escalate concerns to leadership as appropriate.
coverage for student health insurance and student health records as needed
to ensure uninterrupted service to applicants, students, hospitals and
others.
other duties and special projects assigned by leadership.
This position may perform other related duties as required to meet the ongoing
needs of the department/institution.
understanding of health documentation and insurance processes preferred.
with FERPA and student privacy standards.
attention to detail and organizational skills.
to manage multiple tasks and meet deadlines.
written and verbal communication skills.
in Microsoft Office Suite.
to learn and use student information and insurance management systems.
customer service orientation and ability to work in a team environment.
degree preferred.
years of administrative, student services, health records, or
insurance-related experience preferred.
working in higher education or healthcare settings is a plus.
combination of education and experience may be considered.
Monday–Friday, 9:00 a.m.–5:00 p.m.
require additional hours during peak registration or clearance periods.
office-based with regular computer use.
of student health and insurance inquiries responded to within 24–48
business hours.
in registration delays caused by health or insurance holds year-over-year.
student satisfaction feedback related to clarity and responsiveness of
health/insurance processes.
accuracy rate in health record audits and insurance processing.
major compliance findings in internal or external audits.
required health clearances completed prior to clinical placement
deadlines.
on quarterly insurance invoice reconciliations completed accurately and on
time.
and insurance holds reduced to minimal levels prior to each term start.
processing (within established SLA) of qualifying events and waiver
reviews.
documentation accuracy for malpractice and air evacuation coverage
requests.
renter’s insurance billing reconciled accurately with broker and Housing.
use of data to identify compliance trends and recommend corrective action.
We Are
· Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
· A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
· Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
· Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
· Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.
About University Support Services, LLC
University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.
USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.