HiringCafe
Posted 2d ago

Customer Service Representative

@ The Drain Surgeon
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Augusta, Georgia, United States
OnsiteFull Time
Responsibilities:Handle inquiries, Provide information, Resolve issues
Requirements Summary:High school diploma; customer service experience; strong communication; multitasking; MS Office; flexible hours.
Technical Tools Mentioned:CRM software, Microsoft Office
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Job Description
Benefits:
  • Competitive salary
  • Health insurance
About the Role:
Join The Drain Surgeon as a Customer Service Representative in Augusta, GA, where you’ll be the friendly voice that connects our customers with top-notch plumbing solutions. This role is perfect for those who thrive in a fast-paced environment and enjoy helping others while making a difference in their daily lives.


Responsibilities:
  • Handle incoming customer inquiries via phone, email, and chat with professionalism and courtesy.
  • Provide accurate information about our services, pricing, and scheduling to customers.
  • Assist in resolving customer complaints and issues promptly to ensure satisfaction.
  • Maintain detailed records of customer interactions and transactions in our system.
  • Collaborate with team members to improve service delivery and customer experience.
  • Follow up with customers to ensure their needs are met and encourage feedback.
  • Stay updated on company services and industry trends to provide informed support.
  • Support administrative tasks as needed to enhance overall operations.
Requirements:
  • High school diploma or equivalent; additional education in customer service is a plus.
  • Proven experience in a customer service role, preferably in the plumbing or home services industry.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-first mindset.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficient in using customer service software and Microsoft Office Suite.
  • Positive attitude and a team-oriented approach.
  • Availability to work flexible hours, including evenings and weekends if needed.
About Us:
The Drain Surgeon has been serving the Augusta, GA community for over a decade, providing reliable and efficient plumbing solutions that our customers trust. Our commitment to exceptional service and a friendly, supportive work environment makes us a favorite among both clients and employees. Join us and be part of a team that values integrity, professionalism, and customer satisfaction!