SUMMARY:   

The Patient Access Representative serves as the primary point of clinical and administrative entry for patients. This role is responsible for ensuring data integrity within the Electronic Health Record (EHR), verifying insurance eligibility, and managing the logistical flow of physical and digital correspondence to ensure seamless hospital operations. 

KEY RESPONSIBILITIES: Includes the following but is not limited to any other duties or tasks that may be assigned. 

• Patient Intake & Registration: Greet and check in patients for inpatient, outpatient, or emergency services. Collect and update precise demographic, financial, and clinical data to establish a compliant electronic health record. 

• Insurance Verification & Authorization: Validate coverage for primary, secondary, and tertiary plans. Obtain necessary pre-authorizations or referrals to ensure hospital reimbursement and prevent billing delays. 

• Mail & Logistics Management: Oversee the full lifecycle of facility correspondence by retrieving incoming mail and packages from carriers, sorting and transporting sensitive medical records and billing statements to clinical departments and preparing outgoing patient communications—such as appointment reminders and discharge summaries—for final disbursement. 

• Financial Clearance & Collections: Educate patients on their financial liabilities, including co-pays and deductibles. Calculate and collect payments at the point of service and discuss available financial assistance programs. 

• Scheduling Coordination: Manage provider schedules by accurately booking appointments, procedures, and follow-up visits to optimize patient flow and resource utilization. 

• Compliance & Privacy: Secure required signatures on legal forms, including Consents for Treatment and HIPAA privacy notices. Maintain strict confidentiality of all physical and digital records in accordance with federal regulations.