Description
About Central Texas Food Bank
The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin, CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions.
Through a combination of direct-service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually.
We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation. We're seeking dedicated, mission-driven professionals to help us shape a healthier future for our neighbors. Join us in our vision of ensuring that all Central Texans will have immediate and equitable access to nutritious food.
Position Overview
The Market Coordinator supports the growth and success of Central Texas Food Bank’s (CTFB) Fresh Harvest Market in Waco. CTFB’s Fresh Harvest Market offers emergency access to nutritious food for Central Texans experiencing food insecurity. Located onsite at CTFB’s Waco facility, the market provides a dignified, choice-based shopping experience where neighbors can select fresh produce, shelf-stable groceries that meet their household’s needs. In addition to food, visitors receive personalized support through a case management model that connects them to benefits like SNAP and other community resources. Responsibilities include overseeing client intake and providing food assistance to individuals and families, connecting clients to community resources, working with volunteers, and ensuring proper inventory and facility maintenance. This position plays a critical role at the Food Bank to address food access and health among food insecure clients, helping those clients to live healthier, more stable and self-sustaining lives. This position can also be physically demanding, as this role oversees the stocking of the pantry, and requires heavy lifting (up to 50 lbs.) most days.
Relationships
The position reports directly to the Market Manager. While situated within the Neighbor Programs + Services department, this role involves close collaboration with teams in Benefits and Emergency Services, Logistics, Culinary, and Community Nutrition.
Requirements
Your Qualifications
Bilingual in English and Spanish required
High School diploma or equivalent required, bachelor's degree in social work or related field preferred; relevant work experience may substitute for a degree
2+ years related work experience
Experience providing superior customer service with a focus on relationship management in a service-delivery setting.
Ability to repeatedly lift up to 50 pounds repeatedly
Ability to adapt communication style to unique audience and cultural context, proactively identifying and overcoming breakdowns in communication.
Experience working on innovative client-focused strategies and successful execution, in a dynamic, highly collaborative environment.
Flexibility in response to change, adapting quickly to shifting priorities while staying focused on solving problems with creative solutions.
Proficiency in Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) and the ability to quickly learn and navigate client intake software and other database systems.
Knowledge of Central Texas and its network of services for low-income families (preferred).
Exemplary interpersonal and verbal communication skills.
Strong moral compass with commitment to improving the lives of those we serve in a dignified environment.
Willingness and desire to work with people from diverse ethnic, socioeconomic, and religious backgrounds.
Experience managing interactions with difficult individuals and supporting vulnerable populations, demonstrating empathy and resilience.
Ability to work independently while also collaborating effectively within a team.
Your Responsibilities
Provide food assistance to individuals and families at the Fresh Harvest Market.
Assist clients during their pantry visit by carrying bags, retrieving food items, highlighting nutritious options and healthy pairings, and providing food assistance referral information as needed.
Utilize client intake software platform to verify client eligibility, ensure accurate data entry, and document services provided in compliance with established procedures.
Support clients in accessing relevant resources to connect them with additional services that address their needs.
Interact with clients in a professional, respectful, and trauma-informed manner, fostering a welcoming environment for all pantry visitors.
Maintain pantry inventory by ordering food items, monitoring stock levels, and ensuring shelves are well-stocked and organized.
Lift and transport up to 50 lbs as needed to stock pantry items, ensuring food is accessible to clients while adhering to safety protocols.
Oversee facility maintenance, ensuring compliance with sanitation requirements, updating signage, and maintaining a clean and organized space.
Lead daily oversight of volunteers, including training, supervision, and coordination to enhance pantry operations.
Collaborate with the Community Nutrition team to guide clients in making nutritious and balanced food choices.
Support efforts of other food distribution and Health & Wellness initiatives including providing coverage for the Mobile FARMacy when needed.
Perform other duties as assigned, including utilizing language skills to better serve the organization and its clients.
Support emergency response efforts as needed, including stepping into alternative roles or responsibilities during times of heightened demand or organizational need.
Working Conditions
Hours of Operation: There are two available shifts as outlined below:
Shift 1:
Tues-Fri: 9 AM to 6 PM
Sat: 8 AM to 5 PM
Shit 2:
Tues-Thurs: 11 AM to 8 PM
Fri: 9 AM to 6 PM
Sat: 8 AM to 5 PM
Hours may vary, especially during peak times, disaster response, or holidays.
Environment: This position works in a typical office and pantry setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Regular work will occur in the warehouse. The position also requires working independently and with others on a team. No remote work is permitted.
Travel: CTFB serves 21 counties in central Texas and often requires same-day travel between counties, using a personal vehicle, CTFB passenger fleet and possibly occasional out of town travel for meetings, special events or meetings for some positions.
OSHA Standards - Lifting requirements are 50 lbs. When lifting loads heavier than 50 pounds, use two or more people to lift the load.
Summary
Comprehensive Benefits
We are committed to service, above all else, in our community and for our team members. With our commitment to the health and wellness of our team members, we provide a full benefits package to include the following:
- Medical, dental, and vision plans,
- company paid short and long term disability insurance plus employee life insurance,
- 403b retirement plan plus up to 5% matching contribution after one year of service,
- telemedicine for physical and mental health,
- employee assistance program,
- paid time off including paid holidays,
- outdoor seating area with a garden view, and an
- on-site gym with a shower.
In addition, Central Texas Food Bank is designated a Texas Mother-Friendly Workplace AND a Best Place for Working Parents. Grow your career, build your network and develop your talents while enjoying the flexibility of a family-friendly environment.
This job description does not list all the duties and responsibilities of this job. You may be asked to perform other duties based on the needs of the business. CTFB has the right to revise this job description as it relates to business operations at any time.
The final candidate will undergo a background check and drug screen.