About the Department

Please note, we accept applications for this position on an ongoing basis. Applications will remain on file and will be reviewed only when there are vacancies.

The Customer Service Rep is responsible for delivering excellent customer service in a busy front-desk area. 

Schedule:
Shift is 4:30am - 9:00 am on the weekdays and some weekends.

Position Duties

• Greet and assist all guests and members; provide general information about the Club and its programs, activities and schedules
• Answer and transfer phone calls
• Monitor member computer check-in
• Enter and process membership information using specialized club software
• Enter sales transactions at POS for members, including program, service and product payments
• May perform or assist in performing closing activities, including reconciling cash drawer

Minimum Qualifications

Should be at least 16 years of age; customer service experience preferred

• Must have an energetic personality with excellent interpersonal communication skills
• Skill in using computer and ability to learn to use specialized in-house software
•  Ability to work as a team member
• Ability to develop and maintain on-going relationships with club members

Other Qualifications

EDUCATION AND EXPERIENCE:
Should be at least 16 years of age; customer service experience preferred

SPECIAL REQUIREMENTS:
CPR/AED Certified or ability to obtain.

WORKING CONDITIONS:
Work takes place in a busy front desk environment. Work involves standing during shift and extensive interaction with customers in person and on the phone.

Schedule:
Shifts include 4:30am - 9:00 am, 9:00 am - 1:00 pm and 1:00 pm- 5:00 pm on the weekdays and some weekends.