Summary Provides senior-level technical engineering and implementation support to customers for a variety of equipment and services sold by the company.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 

• Performs system maintenance on complex communications systems.

 

• Provides technical support and implementation assistance to Sales Division and customers.

 

• Assists Chief Engineer with the design and proofing of systems.

 

• Assists journeyman technicians in troubleshooting complex system failures.

 

• Analyzes advanced technological problems and recommends solutions or alternatives.

 

• Aids other technicians with system installations and staging.

 

• Coordinates complicated system installations and manages projects.

 

• Creates technical system drawings.

 

• Provides system support and training to end-users.

 

 

Supervisory Responsibilities

 

This job has no direct supervisory responsibilities. Main train or lead a technician or team.