The Training Coordinator is responsible for learning ComplianceQuest (CQ) solutions, designing, developing, and delivering engaging training programs for employees, consultants, partners, and customer admins. They will be assigned as the subject matter expert (SME) for one or more CQ modules, ensuring learners gain the knowledge and skills needed to effectively use and support the CQ solution.  

Responsibilities and Duties   

• Design and develop training materials including presentations, manuals, e-learning modules, job aids, and assessments  

• Collaborate with subject matter experts (SMEs) to ensure content accuracy and relevance  

• Conduct virtual training sessions for customers and employees  

• Partner with the product management team to stay current on solution updates  

• Work with the project implementation team to specifically tailor training materials and content in line with the client’s configured solutions  

• Maintain current on all assigned internal company's training

• Comply with all internal company's Quality and Information Security requirements  

Qualifications  

Experience   

• Familiarity with Instructional Design and E-Learning development  

• Hands-on experience creating and implementing effective training solutions  

• Track record of developing engaging learning content and leading training sessions  

• Experienced in end-to-end training lifecycle: design, development, and delivery  

• Ability to plan, manage time and multitask effectively  

• Excellent decision-making and problem-solving skills  

• Good collaboration and teamwork skills  

Requirements  

• 2+ years of experience in training development and delivery, preferably in a technology or SaaS environment.  

• Proficiency with Learning Management Systems (LMS), E-Learning tools, and virtual training platforms  

• Familiarity with Quality Management Systems especially in Life Science or highly-regulated industries preferred  

• Knowledge of ISO 13485, cGMP, GAMP, 21 CFR Part 11, preferred  

• Experience with Salesforce, preferred  

• Excellent leadership and motivational skills   

• Strong written and verbal communication skills   

Education   

• Bachelor’s degree in Instructional Design, Education, or a related field  

• Experience may be considered in lieu of education