Description

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

General Requirements:

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Must be able to work flexible shifts.

• Must be able to stand for long periods of time.

Fundamental Requirements

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

• Ensure logging and delivery of packages, mail and messages to guests.

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

• Follow all cash handling and credit policies.

• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

• Handle check-ins and checkouts in a friendly, efficient and courteous manner.