Operational Leadership Team (Supervisor / Manager / Senior Manager / Director)
Location: Wilmington, North Carolina
Term: Full-Time, Permanent
Start Date: As soon as possible
Type: In-Office
Work Differently
Full transparency: we work a little differently around here. This isn’t just another job where you punch in and punch out. We come to work every day because we want to earn a living in a meaningful way.
Too many people go through their careers without finding purpose in what they do—and we believe that’s just wrong. We spend at least a third of our lives working, so we’re committed to building a workplace where people actually want to show up and feel good about what they accomplish.
At Protocase, your ideas don’t just matter—they shape our future. We operate in a highly collaborative, fast-moving environment where every voice contributes to real impact.
Sound like something you want to help build?
Protocase specializes in custom sheet metal enclosures, panels, and parts for engineers and innovators worldwide—delivered with unmatched speed and quality.
👉 https://workdifferently.info/
About Us
Established in 2001, Protocase Inc. is a rapidly growing company combining software and manufacturing innovation to deliver custom products in 2–3 days.
With 400+ employees and 16,000+ customers—including NASA, Google, Apple, Tesla, and more—we’re redefining what custom manufacturing looks like.
👉 www.protocase.com
About the Opportunity
Protocase operates on a High Velocity Mass Customization (HVMC) model—producing fully custom products at production speed.
This requires leaders who:
- Move fast
- Hold standards without compromise
- Build teams that execute consistently in a high-mix, high-complexity environment
This role exists for one core purpose:
to own the culture, capability, and results of your team.
This is not task management—it’s about building high-performance teams through:
- Continuous training
- Clear expectations
- Consistent people development
What You’ll Be Accountable For
Every operational leader at Protocase is responsible for:
Owning Team Culture & Development
Build and sustain a high-performance team through training, clear expectations, and direct feedback. Develop people into their next level.
Driving Results Through Standards
Own KPIs and deliver consistent results. Enforce procedures and lead daily execution. The standard is the standard—every shift, every day.
Building & Improving Systems
Identify bottlenecks and implement scalable improvements. If it only works when you’re there, it’s not a system.
Executing PTA (Procedure, Training, Audit)
Ensure processes are documented, trained, and audited. Close gaps proactively.
Communicating with Radical Transparency
Report reality as it is. Raise issues early. Give and receive direct, constructive feedback.
Role Levels
- Supervisor: Leads frontline execution
- Manager: Owns team performance and KPIs
- Senior Manager: Drives systems and cross-functional alignment
- Director: Sets direction and builds leadership capacity
About You
You are a high-energy leader who takes ownership, moves with urgency, and builds strong, accountable teams.
Core Qualifications:
- Proven leadership experience in operations or manufacturing
- Track record of improving performance and developing people
- Experience in structured environments (SOPs, KPIs, audits)
- Strong, direct communicator
- Comfortable with accountability in a fast-paced environment
Assets:
- High-mix / custom manufacturing experience
- Lean / continuous improvement background
- Experience building training or leadership systems
Compensation
We believe in rewarding performance. Total compensation (base + incentive) is structured by level:
- Supervisor: $75,000 – $120,000 USD
- Manager: $95,000 – $150,000 USD
- Senior Manager: $110,000 – $185,000 USD
Performance drives progression—high performers advance faster.
Benefits & Perks
- 🏆 Training & Career Growth Opportunities
- 👩⚕️ Comprehensive Health, Dental & Vision Insurance
- 💰 401(k) Retirement Plan with Company Match
- 🏖️ Paid Time Off (PTO) with Growth Over Time
- 🎉 Team Events & Company-Sponsored Activities
- 🏡 Employee Discounts & Local Partnerships
Ready to Join Us?
If you’re driven to build strong teams, enforce high standards, and continuously improve systems—we want to hear from you.
Apply today and help us build something exceptional.