Position: Engineering Technician 

Reports To: Product Manager 

Summary of Duties and Responsibilities: 

Record, retrieve and evaluate product concerns and claims through dimensional analysis and testing, coordinate with suppliers to improve product quality, answer customer technical questions via phone and emails. 

Specific Job Duties: 

• Evaluate product concerns via dimensional analysis and testing 


• Maintain product claims database 


• Answer customer calls on technical phone lines 


• Tracking internal and supplier corrective actions 


• Purchase samples to aid in evaluation 


• Maintain tools and sample library 


• Prepare and ship product upon request 


• Coordinate inspections with warehouse personnel 


• Other duties and tasks as assigned