Description
| Responsible for the following: - Answering inbound calls, with 5-star customer service -Ensuring all technicians are fully booked with calls each day - Assisting Dispatch team with job logistics planning and scheduling - Commercial Customer BFP scheduling - Membership mailings, customer profile maintenance, and renewals - Install and Warranty tracking - Job closings - Follow up on customer voicemails - Answering service and online customer inquiry follow-ups - Periodic Review of On-Hold status jobs for scheduling appropriateness - Consistently delivering 5-star service every day - Additional work as needed |
Requirements
- High school diploma, GED or equivalent
- Ability to pass a criminal/reference check
- Ability to pass a drug screening
- Valid driver’s license (with a clean driving history)
- Ability to work weekends and night shifts as needed
- Authorized to work in the U.S.
- Computer experience required
Summary
- Develop your customer service and computer skills while working in a collaborative environment
- Perfect for candidates with military experience or similar backgrounds
- Position qualifies for industry-leading employee benefits
- Be part of a fun team and a progressive company culture