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Posted 2d ago

IT - Technical Support Specialist - Chino Hills, CA

@ Redwood Family Care Network
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Covina or Chino Hills or Riverside or Ontario
$27-$29/hrOnsiteFull Time
Responsibilities:Providing support, Troubleshooting, Assisting customers
Requirements Summary:Provide technical support and troubleshooting for customers; strong OS and network basics; Google Workspace admin, Unifi, RMM, and ticketing experience.
Technical Tools Mentioned:Google Workspace, Unifi Network, RMM, Remote Desktop, Diagnostic utilities, Ticketing systems
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Job Description

Changing Lives Shaping The Future

Technical Support Specialist 

Hourly Rate: $27.00 - $29.00/ Hr. 
Shifts Needed: Full time Monday-Friday
Job Status: Full time 
Work Locations: Chino Hills, CA

Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.

 

Benefits:

  • Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance.
  • HSA, Health Care FSA and Dependent Care FSA
  • EAP (Employee assistance program)
  • Employee discount program
  • PTO (Paid time off)
  • Dayforce Wallet Daily Pay
  • Pre-Tax 401(k)
  • After-Tax Roth
  • Tuition discount through Capella University

Here's what you’ll do:

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking and excellent communication. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. Patience, empathy, ability to stay calm and professionalism under pressure is a must.

Knowledge, Skills, and Abilities

  • Strong knowledge of operating systems: Windows, macOS, and Linux.
  • Proficiency with Google Workspace (Gmail, Drive, Docs, Admin Console) administration and troubleshooting.
  • Experience configuring and supporting Unifi Network equipment (access points, switches, controllers).
  • Familiarity with Remote Monitoring and Management (RMM) platforms for endpoint management and automation.
  • Networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs.
  • Troubleshooting hardware, software, and peripheral devices.
  • Knowledge of remote desktop tools and diagnostic utilities.
  • Understanding of mobile device support (iOS and Android).
  • Basic knowledge of cybersecurity best practices.
  • Experience with ticketing/helpdesk systems.

 

Ramote Location: No 

 

Education and Experience:

  • Minimum Education: Associates or Bachelors in IT, computer science or related field, OR equivalent work experience
  • Certifications
    • CompTIA A+
    • Network+
    • Security+
    • Google IT Support Professional Certification

 

 VISIT OUR CAREER WEBSITE AT: www.redwoodfcn.com

Providing Excellent Support and Advocacy