Job Responsibilities

The Slot Floor Manager is responsible for communicating with managers to identify training needs and mapping out development plans for teams and individuals. Responsible for managing, designing, developing, coordinating and conducting all training programs under the Supervision of the Director of Slot Operations.  Assist with all other Slot Floor Managers with duties when not in training sessions or conducting training duties, including but not limited to implementing gaming department policies and procedures, safeguard assets of the company and ensuring positive guest relations through the communication and proper utilization of procedures and controls in concert with the operations staff.  Assigns work and responsibilities, overseeing Gaming Operations and managing the gaming floor staff on their respective shifts to ensure that the work group operates at maximum efficiency. The Manager is responsible for managing team members and directing daily operations, exercising independent judgment in staffing, scheduling, performance management, and enforcement of company policies. The Manager serves as a representative of management, spends the majority of time on supervisory and decision-making responsibilities, and provides input into hiring, discipline, and other employment actions that are given significant weight.

Essential Duties/Core Competencies

Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with Slot Floor Managers also manages leads and directs Slot Ambassador Attendant ensuring compliance with all gaming regulations, internal controls and company, and department policies and procedures.

• Assists Director of Slot Operations in developing, implementing and enforcing policies, systems and controls to ensure all regulatory compliance.
• Conduct effective induction and orientation sessions. Ensures employees are trained to work safely and efficiently within current regulatory guidelines.
• Supervises, leads and directs Slot Operations staff ensuring all regulatory compliance within all gaming regulations, internal controls, Standard Operating Procedures (SOPs)  and department policies and procedures
• Supervise subordinate gaming professionals, performing activities such as hiring, training, assigning work, evaluating performance, and administers disciplinary actions
• Ensures employees are trained to work safely and efficiently within current regulatory guidelines
• Prepare, maintain, and submit essential paperwork and reports
• Makes sure the guests are being provided with superior customer service.
• Oversees all processes pertaining to emergency drop management and cash box reconciliation
• Monitors and reports risk and safety concerns to ensure a safe environment for both employees and guests.
• Develops plans based on employee feedback in all areas of the operation to continually improve efficiencies in process management.
• Works independently
• All other duties as assigned

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Work/Educational Experience

• Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
• Associate’s Degree in Hospitality or closely related field
  • OR Two (2) years’ experience in a Hospitality Supervisory position or equivalent
  • OR Two (2) years’ management experience in the hiring position’s Department
• Five (5) years’ related work experience in a regulated setting required
• Two (2) years’ related experience in a Casino profession preferred
• Demonstrated a working knowledge of state gaming regulations pertaining to casino operations

Essential Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have excellent planning, organizational, verbal communication and delegation skills
• Must have the ability to maintain discretion and confidentiality
• Requires knowledge and ability to operate computers and general office equipment
• Be adaptable, and demonstrate the highest level of customer/client service and response
• Proficient in Microsoft Word and Excel
• Able to stand and walk the property the entire shift.
• Ability to analyze situations in a calm and rational manner and render an appropriate decision.
• Available to work any shift including holidays, weekends and extended hours.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen fifty (1550) pounds, and prolonged sitting during the shift. 

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.  Ability to respond to common inquiries from other Team Members or guests. Fluency in English required.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and small group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute complex mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure and deadlines.

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Pay Transparency: $120,000

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.