Job Description: Senior Account Coordinator – Retail

Company: The Malco Group

Department: Sales - Retail

Reports To: National Retail Sales Director

Location: Annandale, MN (Hybrid) or Remote

Position Overview:

The Malco Group is seeking an experienced Senior Account Coordinator – Retail to support national retail partners including Home Depot, Lowe’s, Menards, and other strategic retail accounts. This role is responsible for managing day-to-day account coordination, ensuring flawless execution of retail programs, and supporting sales growth across in-store and digital channels.

This is a senior-level coordination role requiring strong big-box retail experience, advanced organizational skills, and the ability to work independently while partnering closely with the National Retail Sales Director and cross-functional internal teams. The Senior Account Coordinator plays a critical role in driving accuracy, compliance, and consistency across all retail touchpoints.

Key Responsibilities

Account Support & Coordination

·       Submit account item set-ups, maintenance, and ongoing content support in retailer portals.

·       Collaborate with the cross-functional marketing team to develop online item assets.

·       Act as the primary owner of vendor income and compliance reconciliation.

Retail Execution & Reporting

·       Maintain accurate account records, pricing, promotions, and product assortments.

·       Compile and distribute sales reports, and performance summaries.

·       Support promotional planning, product launches, and retail initiatives.

Data & Systems Management

·       Update and manage information in ERP, CRM, or retailer portals.

·       Ensure data accuracy related to pricing, SKUs, contracts, and account terms.

·       Assist with retailer compliance requirements, documentation, and audits.

Relationship Management

·       Build strong working relationships with retailer contacts and internal stakeholders.

·       Respond promptly to customer inquiries and resolve issues professionally.

·       Act as a brand ambassador, ensuring all in-store and online representations of Malco brands adhere to global quality and messaging standards.

Senior-Level Contribution & Continuous Improvement

·       Identify and recommend process improvements to increase efficiency, accuracy, and scalability of retail account support

·       Support onboarding of new retail accounts and expansion of existing partnerships

·       Anticipate account needs and proactively support the National Retail Sales Director with insights and execution

Education/Experience:

·       Proven Experience: 3-5+ years experience in e-commerce marketing, sales, or sales coordination, specifically with Home Depot, Lowe’s, and Menards retailers.

·       Direct experience supporting national big box retailers such as Home Depot, Lowe’s and Menards.

·       Technical Proficiency: Advanced skills in Microsoft Office (Excel, Outlook, and PowerPoint). Proficiency in SEO, PPC advertising, email marketing, social media management, analytics tools, and productivity software.

·       Education: Bachelor’s degree in business, Marketing, or a related field (or equivalent professional experience).

·       Travel: Ability to travel occasionally to visit key account headquarters, regional offices, and industry trade shows.

Benefits and Perks:

The Malco Group recognizes the importance of offering comprehensive benefits and perks to its employees, including:

·       401k with company matching.

·       Medical, Dental & Vision Insurance

·       Company paid life insurance and paid short-term disability.

·       Paid time off