Join our Page Trucking Team today!

Position: fulltime, Mon-Fri 7:30am-4:30pm

Salary: $95,000 - $125,000 + incentive tied to incremental warranty recovery

Job purpose

The Warranty Program Manager is responsible for building, implementing, and managing a centralized warranty recovery program across a multi-OEM specialty trucking fleet. This role oversees the full warranty lifecycle for tractors, trailers, engines, and extended warranties, and serves as the primary point of accountability for all warranty recovery outcomes. The Warranty Program Manager works closely with Fleet Maintenance, Finance, dealers, and OEM representatives to ensure eligible warranty claims are identified, submitted, tracked, and recovered in a timely and accurate manner.

Key objectives (First 12–18 months)

• Increase annual warranty recovery from minimal levels to $3–4M+ annually
• Achieve 90%+ on-time claim submission within OEM windows
• Reduce warranty denial rates to below 10%
• Establish warranty recovery as a measurable financial KPI reported to executive leadership
• Build internal capability that is not dependent on dealers to “handle warranty”

Duties and responsibilities

Program Design & Ownership

• Design and implement a centralized warranty management program across all terminals and asset classes
• Establish standardized warranty workflows, documentation requirements, and SLAs
• Maintain a complete inventory of active OEM, engine, trailer, and extended warranties
• Serve as the single point of accountability for all warranty recovery outcomes

Claim Management & Recovery

• Oversee submission, tracking, reconciliation, and appeal of all warranty claims
• Ensure warranty eligibility is verified before repairs are completed
• Review repair orders for proper failure coding, labor standards, and documentation
• Aggressively manage denied claims through formal appeal and OEM escalation
• Track and reconcile warranty credits to repair orders and general ledger

Dealer & OEM Relationship Management

• Act as primary warranty liaison with Peterbilt/Kenworth (PACCAR), Cummins, East Trailer and other trailer OEMs
• Hold dealers accountable to performance expectations (cycle time, approval rate)
• Escalate unresolved issues through OEM regional and corporate channels
• Leverage fleet size and purchasing volume to improve warranty outcomes

Internal Training & Process Enforcement

• Train maintenance leaders, foremen, and technicians on warranty-eligible failures, required documentation standards, and proper diagnostic and failure code selection
• Establish “warranty champions” at major terminals (foreman or lead tech per location)
• Ensure part retention, photo requirements, and OEM procedures are followed
• Introduce and enforce RO Quality Gate – incomplete documentation = returned RO

Financial Reporting & Metrics

• Produce monthly warranty performance reports for executive leadership including dollars recovered by OEM and asset class, recovery per truck/trailer, denial rates and root causes, and claim cycle times and aging
• Partner with Finance to align on GL treatment, accruals, and credit memo reconciliation
• Identify trends and systemic issues impacting warranty eligibility or recovery

Team Leadership

• Hire, train, and manage Warranty Administrators
• Establish individual and team performance metrics tied to recovery outcomes
• Build scalable processes to support fleet growth and acquisitions

Company Benefits:

• Meritain Aetna (offer two different health plans)
• Company Sponsored HRA card
• Dental Insurance
• Vision Insurance (offer two plans)
• Colonial Supplemental Insurance Benefits (accident, medical bridge, disability, cancer)
• Unum Life Insurance
• ER Paid Life Insurance policy, 1x annual gross
• Pet Insurance / Pet Discount Program
• EAP- Employee Assistance Program
• 401K with Company 401K match
• Profit Share Program
• Paid Time Off