Senior Manager, Fulfillment - Unilever Prestige

Location: Los Angeles / Riverside / Moreno Valley (CA)

Unilever Prestige is the Luxury Beauty division of Unilever that holds eight companies/brands: Dermalogica, Murad, Living Proof, Hourglass, Tatcha, Paula�s Choice, K18 and Garancia. The businesses have a global footprint, are omni-channel in nature and with a heavy index to e-commerce and direct to consumer offerings. Our brands blend luxury physical in-store experiences with digitalized e-commerce offerings including digital technologies embedded within product offerings. It operates a unique organizational model that places high emphasis on independence, entrepreneurship, and speed, all rooted in individual breadth and depth of capability. The division is one of Unilever�s key strategic bets and has seen consistent double-digit growth through both organic and M&A growth.

The Opportunity:

We are seeking a Senior Manager, Fulfillment to oversee operations at our multi-brand West Coast Hub operated by a world-class 3PL partner. This role is responsible for ensuring operational excellence across e-commerce, retail, and B2B channels by managing the day-to-day 3PL relationship, driving process improvements, and ensuring service and cost commitments are met.

The ideal candidate will bring both strategic oversight and hands-on operational expertise, balancing fulfillment execution with project management to support network optimization, new capabilities, and continued growth.

Roles and Responsibilities:

Key Responsibilities

Fulfillment & Warehouse Operations

• Oversee daily 3PL performance across inbound, outbound, inventory management, kitting, and value-added services.
• Ensure service levels, inventory integrity, and on-time/in-full (OTIF) delivery commitments are consistently met.
• Monitor productivity and cost per order across customer channels; identify and implement opportunities to improve efficiency.
• Provide operational guidance and support to brand logistics leads, ensuring cross-brand alignment and equitable service delivery.
• Support the integration of additional brands into the 3PL site, ensuring smooth transitions with minimal disruption.

3PL Relationship & Budget Management

• Serve as the primary point of contact for 3PL leadership; build strong, collaborative relationships to deliver on service, cost, and quality metrics.
• Hold 3PL accountable for SLA performance, compliance with SOPs, and corrective action on service or cost issues.
• Own the budgeting process with the 3PL, ensuring adherence to productivity and cost targets.
• Conduct regular reviews of KPIs and vendor scorecards; ensure billing accuracy and costs are aligned with contractual agreements.

Forecasting, Planning & Project Management

• Provide forecasted volumes and demand signals to 3PL partners; manage tradeoffs across service, cost, and capacity.
• Collaborate cross-functionally with internal teams (e.g., marketing, customer service, finance) to support launches, promotions, and special programs.
• Project manage the rollout of new fulfillment capabilities, including defining requirements, user testing, and implementation.
• Develop detailed project plans and manage cross-brand initiatives that improve fulfillment efficiency and scalability.

Process Optimization & Knowledge Sharing

• Identify, implement, and drive process improvements to enhance efficiency, reduce cost, and improve customer experience.
• Leverage data and analytics to identify trends, forecast potential issues, and implement solutions.
• Create a framework for knowledge sharing across brands and partners to prevent silos and ensure successful strategies and best practices are applied consistently.
• Regularly review and update SOPs with 3PL to reflect evolving best practices and operational requirements.

Performance & Reporting

• Track and report on 3PL performance, including order accuracy, on-time delivery, and inventory integrity.
• Establish reporting for orders received vs. forecast and aged order backlog, providing actionable insights to senior management.
• Publish vendor performance scorecards and partner with 3PL on corrective actions where required.

What We Are Looking For

• 7+ years of experience in fulfillment, logistics, or warehouse management, including direct experience with 3PL operations.
• Proven track record of leading high-volume DTC and B2B fulfillment across multiple channels.
• Strong understanding of warehouse and freight cost drivers, with experience managing budgets, invoicing, and cost-per-unit performance.
• Skilled in stakeholder management with excellent communication, influencing, and problem-solving capabilities. Able to act as a trusted advisor to brand stakeholders.
• Strong project management skills; ability to deliver new capabilities and continuous improvements in a fast-paced environment.
• Proficiency in Microsoft Excel and operational systems (WMS, TMS, ERP).
• Ability to work independently while balancing cross-functional and cross-brand needs.
• Experience in beauty, personal care, or premium consumer brands is preferred, with an understanding of high-touch fulfillment, Kitting/VAS and channel specific requirements.
• Flexibility to be onsite at the West Coast Hub 2 days per week; additional travel as required.

This role is positioned with Dermalogica as the employer and on its employment terms. The expected annual base salary range for this position is $120K to $140K. The exact base salary is determined by various factors including experience, skills, education, and budget.

Apply now and become a key contributor to the Unilever Prestige growth trajectory!

Dermalogica is an equal opportunity employer committed to fostering an inclusive culture where all employees are valued, supported, and empowered to succeed.