Are you ready to
chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success.
This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location: Cirencester Office

Workplace Type: Hybrid

Employment Type: Permanent 

Seniority: Associate

Join our People Hub team as a subject matter expert across the employee lifecycle, delivering a high-quality, responsive service to employees and managers. You’ll provide first-line advisory support on key topics such as sickness absence, probation, and flexible working—using your judgement and policy knowledge to guide effective decisions.

You’ll play a key role in managing our case management system, ensuring work is triaged and allocated efficiently, while taking responsibility for managing complex, confidential and senior queries, supporting senior hires and NED processes.

You will also support the Employee Relations (ER) team with case preparation and documentation, contributing to a seamless and professional employee experience.

You’ll be part of a collaborative, fast-paced People team where your expertise will directly shape the employee experience. If you’re passionate about delivering excellent service and driving continuous improvement, we’d love to hear from you.

What you’ll be doing:

• Triage and manage incoming cases, allocating work effectively in line with SLAs and team capacity.
• Provide clear, practical advice to managers across the employee lifecycle on employee matters including sickness absence, probation management and flexible working requests, applying policy, process knowledge and professional judgement to support effective decision-making.
• Handle complex and senior queries with confidence, ensuring consistent, accurate outcomes.
• Support investigations and identify root causes to improve the employee experience.
• Partner with the ER team on case packs, documentation, and note-taking.
• Maintain data accuracy and compliance across systems, including payroll-impacting activities.
• Ensure the case management system and SharePoint content are up to date.
• Support process improvements to enhance efficiency and service delivery
• Act as an escalation point for RTW, referencing, and GDPR-related queries.

Who we’re looking for:

• Experience in a similar HR/People role, ideally within a shared services or hub environment.
• Strong knowledge of the end-to-end employee lifecycle, including ER processes and OH referrals.
• Confident using HR systems (e.g. Unit4, ServiceNow, SharePoint).
• Excellent written and verbal communication skills.
• Strong attention to detail with a focus on data accuracy and governance.
• Ability to manage complex queries and adapt processes where needed.
• Professional, confident communicator—comfortable working with senior stakeholders.
• Highly organised and proactive, with the ability to prioritise and manage multiple tasks.

What's in it for you?

We reward you
for the work you do,
whether that’s through our discretionary annual bonus scheme that reflects both
personal and company performance, competitive annual leave allowance (28 days
plus bank holidays, with the option to purchase an additional 5 days), or
online rewards platform with a variety of discounts.
We also have
benefits to support whatever stage of life you are in, including:

• Competitive parental leave (26 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)

Reasonable Adjustments
We're an equal
opportunities employer and want to ensure our recruitment process is accessible
and inclusive for all, if you require reasonable adjustment(s) at any stage
please let us know by emailing us at [email protected]
Research tells us
that applicants (especially those from underrepresented groups) can be put off
from applying for a role if they do not meet all the criteria or have been on
an extended career-break. If you think you would be a good match for this role and
can demonstrate some transferable experience please apply, regardless of
whether you tick every box.

What's next?

If you're excited
about this role and believe you have the skills and experience we're looking
for, we'd love to hear from you! Please submit an application by clicking
‘apply’ below and our team will be in touch.
As a business
regulated by the FCA we would advise you to familiarise yourself with the
conduct regulations and in particular consumer duty obligations prior to an
interview with SJP.

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