Massanutten Resort

Job Summary

The Massanutten Family Adventure Park employs enthusiastic, safety-conscious, and experienced Ridge Climbing & Rappelling Guides to lead guests through high-elevation ridge hikes and rappelling experiences. As key members of our outdoor adventure team, they will be responsible for delivering unforgettable, safe, and educational experiences in rugged natural environments. Responsibilities include guiding individuals and groups across exposed ridgelines and vertical drops and ensuring guest safety while fostering confidence, excitement, and environmental appreciation. On days with no guided tours, guides will work in the adventure park on the rope course, zip line, or other attractions.

Required

• Excellent communication, leadership, and interpersonal skills
• Ability to remain calm under pressure and manage group dynamics effectively
• At least 18 years old
• Comfortable working in an outdoor environment on rugged terrain with exposure to sun, wind, rain, and temperature fluctuations
• Previous experience guiding in high-angle environments (ridge hiking, climbing, or rappelling)
• Proficiency in rope systems, knots, and belaying techniques
• Comfortable working at height and in remote outdoor environments for extended periods 

Preferred

Certified in First Aid & CPR, Professional climbing training/certification (AMGA, PCIA, or other qualified body)

Rotating Schedule

Days:

Every day except Thursday (tour days will vary)

Rotate on a set schedule

Hours:

Varies seasonally, including evenings 

Core Responsibilities

• Lead and supervise guests on ridge climbing and rappelling excursions, ranging from beginner to advanced levels
• Provide facilitated experiences across multiple adventure park attractions, splitting time between ridge tours and adventure park activities
• Conduct safety briefings, equipment checks, and technique demonstrations before each activity
• Fit, inspect, and maintain all climbing and rappelling equipment (harnesses, ropes, helmets, anchors, etc.)
• Monitor and assess environmental and weather conditions to make real-time safety decisions
• Assist with the setup and teardown of rappelling stations, anchor systems, and belay lines
• Provide instruction on basic climbing and rappelling techniques, including proper body positioning, belaying, and communication
• Foster a positive, inclusive, and empowering experience for guests of all ages and abilities
• Respond calmly and competently to emergencies, including performing basic first aid and executing evacuation protocols when needed
• Maintain cleanliness, organization, and safety of all activity zones and gear storage areas
• Other duties as assigned by management

For more information, contact Mary Turner at 540.417.2235.