About Trident Seafoods.

Trident Seafoods is North America's largest vertically integrated seafood harvesting and processing company. Trident is a privately held, 100 percent USA-owned company with global operations in 6 countries and serves customers in almost 60 countries. Headquartered in Seattle, Washington (USA), Trident employs approximately 7,700 people worldwide each year and partners with over 2,700 independent fishermen and crewmembers in Alaska. Trident catches and processes virtually every commercial species of salmon, whitefish, and crab harvested in the North Pacific and Alaska. The global supply chain also encompasses cultured and wild species sourced from an international network of trusted suppliers.

Summary: The Administrative Assistant – Employee & Guest Services is a key member of the Employee Experience Team and serves as the first point of contact for employees, guests, and external partners. This role is responsible for delivering a high level of customer service while supporting daily operations at the Support Center.

The ideal candidate is highly organized, service-oriented, and proactive, with the ability to manage multiple priorities in a fast-paced environment. This position also supports administrative functions, facilities coordination, and employee experience initiatives to ensure a welcoming, efficient, and well-maintained workplace.

Essential Functions:

Front Desk & Guest Services

Greet and welcome employees, guests, and vendors in a professional and friendly manner
Determine the purpose of each visit and notify appropriate personnel
Manage visitor access, including issuing badges and ensuring compliance with security protocols
Maintain a clean, organized, and welcoming reception and common area environment

Call Management & Communications

Manage incoming calls through an automated call routing system (IVR/call tree)
Answer and direct calls efficiently, providing accurate information and routing inquiries to appropriate departments
Monitor shared communication channels (phone, email, Teams) and ensure timely responses

Administrative & Operational Support

Prepare reports, presentations, and training materials
Process and code invoices; coordinate with Finance and external vendors
Support Employee Experience programs, events, and internal initiatives
Assist with data entry, recordkeeping, and basic data auditing

Office & Facilities Coordination

Manage incoming and outgoing mail, shipping, and courier requests
Order, stock, and maintain office supplies, snacks, and refreshments
Maintain organization and cleanliness of kitchens, common areas, and supply storage
Coordinate reservations for company vehicles, meeting rooms, and shared resources

Event & Employee Experience Support

Assist with planning and execution of on-site meetings, trainings, and events
Provide logistical support including room setup, materials preparation, and vendor coordination

Regularly works onsite to build strong team connections, collaborate across functions, and solve problems in real time.

The essential functions listed above are not exhaustive. The organization may assign other duties as needed to meet business requirements. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Compensation & Benefits:

This is a non-exempt position with an hourly pay rate range of $23 to $29 per hour.

Trident Seafoods offers a comprehensive and quality benefits package. Full time employees may be eligible for discretionary/performance-based incentives, medical, dental and vision insurance plans, optional HRA/HSA, telemedicine, employee assistance and wellness programs, disability programs, basic life and AD&D, and a 401(k) plan with a company match, paid time off (PTO), 10 paid holidays each year, and paid parental leave. For full-time employees, the initial PTO benefit starts at 20 days per year, adjusted commensurate with relevant experience, front loaded on the first of the year, initially prorated quarterly based on hire date. Commuter programs are also available.

More information can be found at https://www.tridentseafoods.com/benefits.

Minimum Requirements

Required Qualifications:

Minimum of 2 years of administrative, front desk, or office support experience

Preferred Education & Experiences:

Associate degree or equivalent combination of education and experience
Bilingual or limited working proficiency in Spanish
Experience with automated phone systems (IVR), call routing platforms, or reception software
Experience with basic data analysis, reporting, or auditing
Prior experience in facilities coordination, workplace services, or employee experience roles

Knowledge, Skills & Abilities (KSA):

Strong organizational skills with the ability to prioritize and manage multiple tasks
Demonstrated problem-solving skills and attention to detail
Ability to work both independently and collaboratively with minimal supervision
Strong written and verbal communication skills in English
Excellent interpersonal and customer service skills with a professional demeanor
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams)

Work environment:

Monday–Friday, 8:00 a.m. – 5:00 p.m.
On-site at the Support Center (corporate office) in Ballard, Seattle, WA
Moderate noise level in a collaborative, open office environment
Business casual dress code

Work Ability Requirements:

Ability to sit or stand for extended periods of time
Ability to lift and carry items up to 15 pounds regularly and occasionally heavier items
Maintain and restock office coffee stations, including:
Lifting coffee bags (5–6 pounds each)
Refilling machines (may require use of a step ladder)
Removing and disposing of used coffee grounds
Restock and organize snacks using carts, baskets, and storage systems
Support mailroom and shipping functions, including handling and preparing packages

Work Authorizations:

This position is not eligible for immigration sponsorship.

ADMINISTRATIVE ASSISTANT - EMPLOYEE & GUEST SERVICES