Job Title: Restaurant Service Manager

Overview: We are seeking an experienced and dynamic Restaurant Service Manager to oversee the front-of-house operations and ensure exceptional customer service at our establishment. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to maintain high standards of service while fostering a positive work environment.

Responsibilities:

1. Team Leadership and Development:
   • Recruit, train, and supervise front-of-house staff including servers, hosts/hostesses, and bartenders.
   • Provide ongoing coaching and mentorship to team members to enhance their performance and professional growth.
   • Foster a collaborative and positive work environment, encouraging teamwork and mutual support among staff.

1. Customer Service Excellence:
   • Set and maintain high standards of customer service, ensuring that guests receive prompt, friendly, and personalized attention.
   • Address any customer complaints or concerns promptly and effectively, striving to resolve issues to the satisfaction of all parties involved.
   • Monitor customer feedback and implement improvements as necessary to enhance the dining experience.

1. Operational Management:
   • Oversee day-to-day front-of-house operations, including seating assignments, reservation management, and waitlist coordination.
   • Collaborate with the kitchen team to ensure timely and efficient food service, maintaining quality and presentation standards.
   • Manage inventory and supplies for front-of-house operations, optimizing resource utilization and minimizing waste.

1. Financial Performance:
   • Monitor and analyze sales performance, identifying opportunities to increase revenue and improve profitability.
   • Implement cost-control measures to manage expenses and maximize operational efficiency without compromising service quality.
   • Prepare and manage budgets, forecasting revenue and expenses accurately.

1. Health and Safety Compliance:
   • Ensure compliance with all health, safety, and sanitation regulations, maintaining a clean and safe environment for both customers and staff.
   • Conduct regular inspections of dining areas and facilities to identify and address any maintenance or safety concerns.
   • Train staff on proper safety protocols and emergency procedures.

Qualifications:

• Proven experience in a supervisory or managerial role within the restaurant industry, with a focus on front-of-house operations.
• Strong leadership abilities, with the ability to motivate and inspire team members to achieve excellence.
• Excellent interpersonal and communication skills, with the ability to interact effectively with customers, staff, and vendors.
• Solid understanding of restaurant management software, reservation systems, and point-of-sale systems.
• Knowledge of food and beverage service techniques, including wine and cocktail service.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Certification in food safety and/or hospitality management is a plus.

Benefits:

• Competitive salary
• Health insurance
• Paid time off
• Employee discounts
• Opportunities for career advancement

Join our team and be part of a dynamic and thriving restaurant where excellence in service is our top priority!