Working at the Grand Geneva Resort & Spa means you're not just a number - you're a member of our family. You'll receive all the benefits of working at a AAA Four Diamond resort in a small community, combined with the benefits of a larger hotel management company based in Wisconsin. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you. 

Position: To train and supervise outside operation team members. Also responsible for all duties of outside operation position.

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day ✨
• Love where they work ✨
• Be appreciated for what they bring to a team ✨
• Learn and grow with a company who truly values it’s people ✨

Grand Perks:

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Golf discounts
• Hotel room discounts as low as $49 per night
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Recognition programs (aka get paid to celebrate)

The Responsibilities:

• Oversee all outside operations.
• Work with Professional Staff in daily golf preparation.
• Oversee bag room organization and cleanliness.
• Work with Bell Staff in the transferring of guest’s and their equipment.
• Transport and store golf cars from the storage area to golf shop for the day’s play.
• Transport golf carts to storage area, wash, and charge cars for the following day.
• Responsible for appearance and cleanliness of golf cars including preparing carts for play, routine maintenance and record keeping.
• Ensure cleanliness of golf car storage area.
• Assist guests with clubs.
• Assist with outing setup.
• Valet park cars as requested.
• Responsible for appearance and stocking of stations at practice range (This will include special preparations for outings and golf schools and clinics).
• Pick range balls as needed.
• Setup and breakdown of all range stations each day based on play activity.
• Responsible for picking up and cleaning practice balls.
• Communicate with golf shop.
• Monitor pace of play (this will include the use of the GPS system)
• Assist guests on the course and explain the use of the GPS system.
• Explain the course markings, pace of play, location of drinking water and restrooms.
• Check supplies on course and restrooms.
• Control the pace at which players tee off.
• Assist grounds with ball marks, divots and bunkers.
• Greet all players on the 1st tee.
• Record golf car numbers and starting times on starter sheets for fore reservations.
• Assist with daily golf operations as directed by Professional Staff.
• Assist course rangers and starters, range attendant, pro shop staff, and tournament coordinator.
• Responsive to guests’ by communicating their needs and issues to appropriate departments in a prompt and courteous manner.
• Maintains a neat, clean, organized, safe work environment.
• Perform other duties as assigned.

The Qualifications:

• High school diploma or equivalent preferred.
• Golf knowledge and service experience required.
• Valid driver’s license required.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Excellent guest service skills.
• Good organizational, communicational and record keeping skills.
• Must work well both with others and independently and be a team player.
• Able to read, write and communicate in English.
• Requires high contact with all types of guests or clients.
• Must have the ability to lift and carry objects weighing up to 25 pounds.
• Must have ability to safely operate a golf cart.
• Will require standing for long periods of time.
• Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship: This position reports to the Director of Golf

Exemption Status: Non-Exempt

Other Qualifications:

• Someone who is passionate about people and travel
• Willing to work weekends
• LOVES meeting new people and interacting with guests
• Has reliable transportation to and from work
• Past experience in hotels and customer service a plus
• Enjoys proactively using their creativity to personalize the guest experience

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

If you are having issues with this page please email [email protected].