Financial Aid Assistant

Department: Student Financial Services

Location: Wellesley Hills/Framingham

MassBay
fosters educational excellence and academic success to prepare students for
local and global citizenship, to promote their personal growth, to meet
critical workforce demands of communities, and to contribute to the region’s
economic development.

Massachusetts Bay Community College is
served by a cadre of employees of varied backgrounds and experiences.  We invite all individuals to consider joining
our community.

Located
in Greater Boston, MassBay is a comprehensive, open-access community college,
offering associate degrees and certificate programs on three campuses in
Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant educational community and have a
desire and ability to serve a population of students with various needs and
backgrounds. The Financial Aid Assistant oversees front desk operations and
handles correspondence related to financial aid requests from students and
agencies. They also support students in completing their FAFSA applications and
advises them on financial aid requirements and eligibility. This role also
assists Financial Aid Coordinators and Counselors, manages front-line
inquiries, and processes Satisfactory Academic Progress appeals and federal and
state aid.

Key Responsibilities and Duties:

• Assist students with completing their FAFSA;
  
  
• Support front-line staff with financial aid inquiries;
  
  
• Assist with managing front desk operations including phone, email, fax and other correspondence for the FAO. Other duties include data entry, organization, and the processing of materials provided by financial aid applicants;
  
  
• Support Financial Aid Coordinators and Financial Aid Counselors;
  
  
• Advise students and families on financial aid application requirements, aid eligibility, cost of attendance, award eligibility, loan process requirements, unusual circumstances, satisfactory academic progress, etc.;
  
  
• Assist with counseling student virtually;
  
  
• Assist with managing requests for financial aid and enrollment information from students, state agencies, and other 3rd party agencies including but not limited to:
  

             - MA Dept. of Transitional Assistance.

             - MA Rehabilitation Commission.

             - U.S. Dept. of Housing and Urban Development.

• Assist with Federal Work-Study (FWS) program operations, including student eligibility inquiries, onboarding support, and coordination with campus departments as needed;
  
  
• Other duties as assigned.
  
  

This list is not to be considered all-inclusive. A
supervisor may assign other duties as required to meet the needs and foster the
mission of the College.

All employees of MassBay are expected to work collegially
and collaboratively within a community that values and celebrates the variety
of student experience.

Minimum Qualifications:

Bachelor’s degree in Business Administration, Human
Services, Sociology, or closely related field; with six (6) months experience
and/or training involving financial aid operations or loan processing; or an
equivalent combination of education, training, and experience.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action;
  
  
• Experience working in a community college or similar environment;
  
  
• Demonstrated commitment to working with students in need;
  
  
• Customer service oriented;
  
  
• Familiarity with Microsoft Office software, and PC
  applications;
  
  
• Ability to work with confidential student financial,
  academic, and personal information and comply with the Family Educational
  Rights and Privacy Act (FERPA);
  
  
• Strong verbal and written communication skills to
  effectively advise students and respond to inquiries;
  
  
• Ability to work collaboratively with staff and engage
  positively with students and families;
  
  
• Attention to detail;
  
  
• Ability to work occasional flexible hours/shifts preferred
  and willingness to travel to all campuses (Wellesley Hills, Framingham and
  Ashland).
  
  

Additional Information:

Salary Range: $52,021 - $58,177 in accordance with one's
education and experience as dictated by the collective bargaining agreement
classification compensation structure.

As a Massachusetts State Employee, you are offered an outstanding
suite of benefits adding value to your salary.

• Array of choices for health
  insurance plans to meet individual/ family needs
  
  
• Affordable Dental Insurance
  and vision discount program
  
  
• 12 paid State/ Federal
  holidays
  
  
• Generous sick, vacation, and
  personal time
  
  
• Flexible Spending Plans to
  reduce your taxable income
  
  
• Low-cost basic and optional
  life insurance
  
  
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
  
  
• Thinking to save more money
  towards retirement: consider Deferred Compensation plans i.e., 457(b) or
  403(b).
  
  
• Tuition Benefits for
  employees and dependents at state colleges and universities 
  
  
• Free Employee Assistance
  Program (EAP)
  
  
• Eligibility towards Public
  Service Loan Forgiveness (PSLF)
  
  
• Free gym and parking on
  campus
  

Need more
info: https://www.massbay.edu/employment/benefits

Position Type:                                   MCCC
Unit Professional

MCCC Union Title, and
Grade:     Financial Aid Assistant, Grade 2

Source of Funding:                           State
Appropriation

Deadline:                                             April 28th, 2026 or after that until filled. 

To Apply:                                           Please
include a letter of interest and resume with your online application.

Final candidates are required to provide sealed transcripts
and official certifications. 

Hiring is contingent upon a successful CORI clearance. 

Massachusetts Bay Community
College is an affirmative action/equal opportunity employer and does not
discriminate on the basis of race, color, national origin, sex, disability,
religion, age, veteran status, genetic information, gender identity or sexual
orientation in its programs and activities as required by Title IX of the
Educational Amendments of 1972, the Americans with Disabilities Act of 1990,
Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights
Act of 1964, and other applicable statutes and college policies. The College
prohibits sexual harassment, including sexual violence. Inquiries or complaints
concerning discrimination, harassment, retaliation or sexual violence shall be
referred to the College’s Affirmative Action and/or Title IX Coordinator, the
Massachusetts Commission Against Discrimination, the Equal Employment
Opportunities Commission or the United States Department of Education’s Office
for Civil Rights.