JOB TITLE: Call Center Agent (Bilingual English and Spanish Preferred)

DEPARTMENT: Justice Tech

REPORTS TO: Call Center Team Lead

JOB LOCATION: Sulphur Springs, TX

TRAVEL: None

SUMMARY OF POSITION:

Collect on delinquent criminal cases over the phone, via mail, and website.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Making and/or receiving calls from defendants
• Provide guidance to defendants on payment options for delinquent cases
• Maintain record of defendants on payment plans with GHS
• Process return mail and mark as bad address in GHS system
• Skip tracing for good address and phone numbers as scheduled/needed
• Assist with morning mail and afternoon mail duties as needed
• Assist with weekly mailer as needed
• Assist Call Center Supervisor and Operations Manager with office tasks as needed

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• High School Diploma
• Basic computer knowledge and keyboarding skills
• Basic math skills
• Ability to troubleshoot minor issues
• Ability to use reasoning and deduction to locate accurate information
• Must be able to maintain focus and be self-motivated

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Computer experience preferred
• Bilingual preferred but not required