HiringCafe
Posted 2w ago

Guest Service Rep/Innkeeper

@ TKo Hospitality
View All Jobs
Fogleville, Pennsylvania, United States
$19-$20/hrOnsiteFull Time
Responsibilities:Greet guests, Manage reservations, Oversee operations
Requirements Summary:Experience in hospitality management, strong customer service, leadership, ability to multitask, and availability for weekends and holidays; proficient with reservation systems and basic accounting tools.
Technical Tools Mentioned:Reservation systems, Microsoft Office, Property management systems
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Job Description

Position Summary



We are seeking a dynamic and experienced Innkeeper to join our team and oversee the front desk and guest services operations of our hotel. The Innkeeper will be responsible for overseeing the operating functions of guest service agents, and breakfast/dinner team, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment. Previous hotel front desk experience is preferred. The Innkeeper is responsible for the overall daily operation of the front desk, restaurant hosting, ensuring exceptional guest experiences while maintaining the property’s standards & culture. This role combines hospitality leadership, guest services, staff oversight, and property management in a hands-on environment.



Key Responsibilities



Guest Experience & Front-of-House





  • Greet guests warmly and ensure a personalized, welcoming experience




  • Handle reservations, check-ins, check-outs, and guest inquiries




  • Resolve guest concerns promptly and professionally




  • Maintain high standards of service, cleanliness, and presentation




  • Oversee breakfast service and/or food & beverage coordination (if applicable)





Operations & Administration





  • Manage daily operations of the inn, as designated by the rooms manager.




  • Maintain reservation systems, guest records, and billing




  • Monitor inventory and order supplies as needed




  • Ensure compliance with health, safety, and local regulations




  • Prepare daily, weekly, and monthly operational reports




  • Inspect guest rooms and public areas for cleanliness and maintenance




  • Coordinate with maintenance and vendors for repairs and upkeep




  • Oversee seasonal property needs and special projects




  • Protect the physical assets of the inn




  • Other duties as assigned 





Team Member Benefits: 




  • Medical, Dental and Vision -Full Time

  • Employer Paid Life Insurance -Full Time

  • Other Supplemental Benefits -Full Time

  • Employer Matched 401K - Full Time

  • Hotel Room Discounts across multiple brands - Full Time

  • Enhanced paid vacation, sick time and holiday pay - Full Time