Position Summary

 Provide Tier I/II desktop operating systems and application support to end user base.  Monitor help desk phone, email, and support ticketing system to receive, record and resolve issues. 

Essential Functions:

• Supporting the COPT Service Center with ticket management, endpoint management/imaging systems, and Tier 1 support to end users.
• Support the network engineers in basic network administration tasks (we have an ongoing network redesign project underway).

Secondary Responsibilities:

• Other job-related duties as assigned.
• Assist in Asset Management of IT equipment.

Qualifications:

• Rising junior or senior majoring in a relevant field.
• Proficiency in Microsoft Office applications (Word, Excel and Outlook) and ability to learn company specific software.
• Strong analytical, technical

Pay: $18.00 per hour.