About the Opportunity
The Service Consultant is responsible for all phases of onboarding a new client to Dayforce’s system or assisting an existing client upgrading to a new Dayforce processing product. They collaborate within a project team to deliver effective solutions aligned with our commitment to reliable, repeatable, and high-quality implementation practices.
What You’ll Get to Do
Translate business process requirements into configuration requirements for the Dayforce solution purchased, across varying levels of complexity.
Collaborate with the Project Manager and project team to complete implementations.
Promote teamwork by building strong working relationships with internal resources, customers, and peers.
Work independently to resolve project issues, escalating when appropriate.
Demonstrate in-depth understanding of WFM, Payroll, Benefits, and exposure to related sub-functions such as Finance, benefits administration, labour relations, training development, and technical environments.
Conduct preliminary client interviews to review changes, needs, and processes, including formal needs analysis and gap/fit analysis.
Prepare clients for implementation completion by reviewing processes, running interfaces, and providing hands-on training for first live payroll.
Test and document custom solutions, applying analytical skills to resolve unprecedented problems.
Design and execute system integration and user acceptance tests.
Ensure quality of implementation by reviewing back-end changes, verifying credentials, and confirming billing/remittance setups.
Facilitate a smooth transition to the support team.
Contribute to project plans, ensuring projects are on time, exceed client expectations, and follow internal processes.
Working Hours: Midday shift.
Skills and Experience We Value
Bachelor’s degree or diploma in Information Technology (or a related field).
Minimum 2 years’ experience with Dayforce preferred.
Exposure to basic project management principles.
Proficiency in Microsoft Office products.
Bilingual (English and French, written and spoken).
Experience with SaaS/Cloud software; HRIS experience preferred.
Strong understanding of relational databases, SQL, and XML.
Experience with applications such as Salesforce, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll.
Ability to effectively implement an HRIS module or similar end-to-end solution.
What Will Make You Stand Out
Strong client-facing skills.
Flexibility to work beyond standard hours when required.
Good understanding of the Dayforce product preferred.
Working Hours
- Midday shift: 11:30 to 20:30
- Flexibility required to work beyond standard hours based on business needs